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The term “locked” refers to a device that can only be used with Boost on the Boost Wireless network and cannot be activated on a competing carrier’s network. An “unlocked” device is no longer locked to Boost services and the user may attempt to activate it on another carrier’s network.
1.1 Wireless Mobile Devices on Postpaid Plans (“Postpaid Devices”):
For Boost customers and former Boost customers in good standing and individual owners of eligible devices on postpaid Boost plans, Boost will unlock such Postpaid Devices after your fulfillment of the applicable postpaid Boost service contract, device financing plan, or payment of early termination fee, if applicable. Boost will automatically unlock such Postpaid Device remotely within two (2) business days of such Postpaid Device becoming eligible for unlocking, without additional fee. However, if you meet the preceding requirements and it is not technically possible for Boost to automatically unlock your Postpaid Device remotely, Boost will instead provide immediate notice to you that your Postpaid Device is eligible to be unlocked.
1.2 Wireless Mobile Devices on Prepaid Plans (“Prepaid Devices):
For Boost customers and former Boost customers in good standing and individual owners of eligible devices on prepaid Boost plans, Boost will unlock such Prepaid Devices no later than one (1) year after initial activation, subject to reasonable time, payment, or usage requirements. Boost will automatically unlock such prepaid devices remotely within two (2) business days of devices becoming eligible for unlocking, without additional fee. However, if you meet the preceding requirements and it is not technically possible for Boost to automatically unlock your Prepaid Device remotely, Boost will instead provide immediate notice to you that your Prepaid Device is eligible to be unlocked. With respect to Prepaid Devices, “reasonable time, payment, or usage” means:
Please note, Boost devices which the owner has attempted to reprogram or activate on another carrier's network or otherwise alter from its initial programming or settings may not be able to be reactivated with Boost services.
Boost will only activate devices certified to work with Boost services. Boost is not able to unlock phones from other carriers.
If you believe you meet the above requirements of this Unlocking Policy and would like to request that your Device be unlocked, please contact Boost by calling 833-50-BOOST (833-502-6678).
1.3 Unlocking for Military Personnel
Boost greatly appreciates the service that our U.S. military men and women provide at home and abroad. For military personnel deployed overseas, Boost has established a favorable unlocking policy, as follows:
Military personnel deployed overseas can contact Boost Customer Care to request to an international SIM unlock by calling 833-50-BOOST (833-502-6678).
Boost may refuse any unlock request that would result in an abuse of these policies, the Terms of Service or is part of an effort to defraud Boost or its customers. These policies are subject to change at Boost's discretion without advance notice.
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