Return Policy

Handset products purchased through boostmobile.com may be returned within 14 days of purchase, subject to the policies, terms and procedures listed in this Return Policy (“Policy”). Approved product returns will receive a refund of the purchase price (excluding charges incurred for wireless service). Terms of this Policy are subject to change. Returned products may be subject to a restocking fee of up to $25. This Policy applies only to Boost Mobile handsets.

Return Requirements

Handsets must be returned in like-new condition (e.g. no cracks, scratches, liquid damage, or other damage). Handset returns must include original packaging with all original kit components, such as the following (contents may vary):

  • Handset
  • Activation Card (if applicable)
  • All Accessories
  • Charger
  • SIM Card (if applicable)
  • Battery
  • Documentation (e.g., manuals, activation guides, etc.)

Return Instructions

  1. Call Boost Mobile Returns at 1-800-467-0890 to obtain a valid Return Authorization Number to be referenced on your phone.
  2. Boost Mobile Returns will only handle requests with Return Authorization Numbers.
  3. Write the Return Authorization Number on: the original packing slip, and; on ALL sides of the box used to return ship the phone. Ship the handset and all original package contents to the following address:

Plainfield Return Center
Attn: Boost Mobile Returns EU
2675 Reeves Road, Suite 190
Plainfield, IN 46168

Note: 1) We recommend that you use a pre-paid shipping service (i.e. no CODs) that provides a tracking system (for example, FedEx, UPS or Certified Mail through the U.S. Postal Service). 2) This address is ONLY intended for product returns. No written correspondence should be sent to this address. 3) Boost Mobile will not accept packages that arrive “postage due.” 4) Boost Mobile is not responsible for lost or mishandled packages.

Other Conditions

  • Products returned that do not comply with this Policy, including products returned more than 14 days after purchase, will not qualify for a refund and may be shipped back to you at your expense.
  • Please refer to the warranty provided with your product for instructions if your product is subject to a manufacturer’s warranty and you wish to make a claim under that warranty.
  • NO EXCHANGES: Boost Mobile does not exchange products purchased through boostmobile.com. If an exchange is necessary, products should be returned for a refund first, in accordance with this Policy. Afterwards, a new product may be purchased through boostmobile.com.
  • Please allow up to eight weeks to receive your credit card refund. Your refund will be applied to the credit card account that your purchase was initially charged.