Effective date: December 16, 2019
IMPORTANT NOTICE: Boost Mobile's opt-in Mobile Advertising program, which allows Boost Mobile to use information it collects to provide service to you to make the ads you see on your device more relevant and Boost Mobile's opt-out Reporting and Analytics program, which creates and shares certain business and marketing reports, are governed by this privacy policy. We do not share any information that identifies you personally under either of these programs. For detailed information on these programs and to learn how to opt in or out, please visit boostmobile.com/privacy.
(En Español)
This Privacy Policy ("Policy") describes how Boost Mobile ("Boost") will collect, access, use or disclose your personal information. It applies to all of our products, services and websites ("Services"). A few of our Services may be covered by different privacy policies and, in the event of a conflict between the two, the product or service-specific policy governs.
Personal information does not include information that is not used to identify you, including aggregate or anonymous information. Our collection, use, access, disclosure and safeguarding of your personal information is subject to U.S. law.
There are several ways in which Boost Mobile collects personal and other information about you. Personal information is information that identifies or is associated with a specific person, such as a name, address, telephone number, e-mail address, or information about activities directly linked to that person.
Information you give us: The personal information we collect includes information you give us, such as name, postal address, telephone number, e-mail address, date of birth, social security number or other government identification number, demographics, activities, location information, and personal preferences. You may give us information in a variety of ways, including when you sign up for or use Boost Services, communicate with customer care or register on boostmobile.com. Third-party providers whose sites are featured on and accessed via our website may collect information as well. Such collection and use of your information is governed by the third party's privacy policy.
If we have trouble processing your order, the contact information you provide is used to get in touch with you. We also use this contact information to provide you with updates regarding your current phone or service and to provide you with information about Boost Mobile promotions and special offers.
Boost Mobile may offer the opportunity to participate in contests, giveaways, or other similar promotions we sponsor. Except as explained otherwise in the rules for a particular contest, giveaway, or promotion, any personal information you provide will be used in accordance with this Policy.
Information we automatically collect: We automatically receive certain types of information whenever you use our Services. We may collect information about your device such as the type, version of operating system, signal strength, and whether it is on and how it is functioning, as well as information about how you use the device and services available through it, such as your call and data usage and history, your location, web sites you have visited, applications purchased, downloaded or used and other similar information.
We may link information we collect with personal information, such as information you give us at registration and check out. We may use systems or tools to follow your use of our Services and other applications, including using cookies, web beacons and other mechanisms, along with analysis of network and device information. For example, we allow collection by analytic service provider(s) of site click-stream and cookie data to help track aggregate and individual use of our Services. We sometimes use cookies to enable features on our sites, such as the ability to save your shopping cart or set preferences. Advertisers and ad networks that serve ads on our sites may also use their own mechanisms, including cookies. These third party cookies or tools are governed by the privacy policies of the entities placing the ads and not by this policy.
Information from other sources: We may obtain information about you from outside sources and add it to or combine it with your account information. For example, we often receive information from the retailer from whom you purchased your Boost Mobile phone or device prior to initiating service with us. We also may use commercially available demographic and marketing information from third parties to help us better serve you or inform you about products or services that we think will be of interest to you.
We use personal information for a variety of purposes, including providing you with Services. We use your personal information to do things like:
We may share information that is de-identified or in an aggregated form that does not directly identify you.
For example, we may share de-identified information as part of our participation in programs such as the Adobe Marketing Cloud Device Co-op and LiveRamp’s Connectivity Services to better understand how you use our websites and apps across the various devices you use. This enables us to deliver tailored promotions and customize your experience when you visit our sites.
We also share de-identified or aggregate information for purposes such as to:
We do not share information that identifies you personally with third parties other than as follows:
Affiliates. We may share personal and non-personal information with affiliated entities for approved business purposes. This may include credit-related, payment history and transactional information. View Boost’s Financial Privacy Notice at boostmobile.com/FinancialPrivacyNotice.
Boost's Service Providers. We may share personal information with third parties who perform services on our behalf.
Third Party Verification Services. We may share limited personal information (e.g., address, phone number) with non-Boost entities to assist with identity verification, and to prevent fraud and identity theft.
Other Third Parties with Your Consent. We may share information with Other Third Parties with Your Consent. For example, you may agree to our sharing your information with other third parties to hear about their products and services. Use of the information you agree to share will be subject to those third parties' separate privacy policies. This may include sharing information collected in connection with financial products or services, such as installment billing. View Boost’s Financial Privacy Notice at boostmobile.com/FinancialPrivacyNotice.
Disclosures to Third Party Application and Service Providers. You may choose to use services and products offered by third party providers through our Services or devices such as third party applications. When you leave our network you may also use mobile roaming services provided by third parties. Your use of such services and applications may result in these third parties collecting your personal information and obtaining information from Boost, including location information (when applicable). You may also choose to give personal information directly to third parties when using our Services. In each case, personal information that you give a third party will be subject to its terms, conditions and policies - not this policy. You should review a third party's privacy policy and terms of service before providing your information or using the service.
Business Transfers. Personal information about you may be disclosed as part of any merger, acquisition, sale of company assets or transition of service to another provider. In the unlikely event of an insolvency, bankruptcy or receivership, personal information may also be transferred as a business asset.
Protection of Boost Mobile and Others. We may access, monitor, use or disclose your personal information or communications to do things such as:
We maintain a variety of physical, electronic and procedural safeguards. These safeguards help protect your personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction. Be sure to use a strong password to access your information on boostmobile.com and not one you use for other services.
-Back to TopBoost Mobile does not knowingly collect personal information from children under the age of 13. You should be aware that if you purchase a Boost services device and allow a child under the age of 13 to use it, any information collected from the usage of that device will appear to be your personal information and treated as such under this Policy. Nevertheless, Boost allows children under 13 to participate in the Pokémon GO Mobile Trainer Rewards program with their parent or guardian's consent. When a visitor under 13 attempts to register for Boost's Pokémon GO Mobile Trainer Rewards program, we will ask for a parent or guardian email address in order to provide program details and seek parental consent for the child to participate. Detailed information about the program can be found here
If you believe your child is participating in Boost's Pokémon GO Mobile Trainer Rewards program without your consent, please feel free to contact us using the contact information below. A valid request to delete a child's personal information will be accommodated within a reasonable time.
-Back to TopIn addition to the choices we offer you in the INFORMATION WE SHARE section above relating to de-identified information and your financial data, we offer you the following choices regarding your information:
This privacy policy is subject to change. If we need to change our privacy policy at some point in the future, we'll post the new policy promptly. When we change the policy we will give notice by changing the date it was last updated or as required by law. By using boostmobile.com, you agree that your visit to our site abides by the information contained in our Visitor's Acceptable Use Policy.
Boost Mobile shares personal information between Boost affiliates and marketing agents for marketing purposes. Boost Mobile does not disclose customers' personal information to third parties for the third parties' direct marketing purposes without your consent. California residents may request the categories of personal information Boost Mobile shared with its affiliates during the previous calendar year, if any. Written requests may be sent to the DISH Legal Department, Attn: Privacy, P.O. Box 6655, Englewood, CO 80155-6655. Boost will respond to these requests within 30 days. Requests that come to Boost by other means may result in a delayed response.
-Back to TopSeparately, the California Consumer Privacy Act of 2018 (CCPA) gives California consumers the right to know what Personal Information is collected about them, and how it will be used, disclosed, and sold. The CCPA also gives California consumers the right to request access to and deletion of their personal information, and the right to request that their personal information not be sold, and the right not to be discriminated against after exercising privacy rights.
The purpose of this notice is to provide consumers with a description of our practices regarding the collection, use, disclosure, and sale of Personal Information and instructions for submitting CCPA data privacy requests.
We have collected the following categories of Personal Information about California consumers in the preceding 12 months.
| Types of Personal Information We Collect | Examples | Primary Purpose for Collection |
| Identifiers | Identifiers such as name, postal address, internet protocol (IP) address, email address, account name, Social Security number, driver’s license number, or other similar identifiers. Other identifiers, including signature, physical characteristics or description, telephone number, bank account number, credit card number, debit card number, or any other financial information | Account creation, personalization and facilitating usage of the service, internal marketing, to prevent fraud and detect security incidents, and in order to communicate important information |
| Characteristics of protected classifications under California or federal law | Gender, marital status, age | Account creation, personalization, and internal marketing |
| Commercial information | Information regarding products or services purchased, obtained, or considered, credit score, or demographic information | Account creation, personalization and internal marketing |
| Audio, electronic, visual, thermal, olfactory, or similar information | Customer service call recordings or other communications with Boost Mobile. | Training, prevent fraud and criminal activity, operational analytics, and comply with applicable laws |
| Internet or other electronic network activity information | Information regarding a consumer’s interaction with an internet website, application, or advertisement, browser information, web analytics, including IP address, time of visit, page(s) visited, cookies, pixel tags, and other similar technologies | Facilitating usage of the service, personalization, internal marketing, and to prevent fraud and detect security incidents |
| Geolocation data | General and precise location of customer devices | Provision, development, and optimization of our services marketing, and comply with applicable laws |
| Education information | Education history | Account creation and facilitating usage of service |
| Professional or employment-related information | Employment status and history | Account creation and facilitating usage of service |
| Inferences drawn from any of the above information to create a profile about a consumer | Consumer preferences, characteristics, trends, and behavior | Develop and optimization of services, personalization, and Internal marketing |
We collect the Personal Information identified in the chart above from the following categories of sources:
In addition to the primary purposes of collection noted above, we may generally use the categories of information noted above as follows:
We may combine the Personal Information we collect for the above purposes. We will not collect additional categories of Personal Information, nor use the Personal Information collected for additional purposes, without providing you notice.
The CCPA defines “sale” very broadly to include sharing or disclosing of personal information with a third party for monetary or other valuable consideration. There are a number of circumstances where we are allowed to share personal information with third parties which are not considered to be a sale. For example, we may share personal information with service providers who work on our behalf if the service provider agrees not to use that personal information for other purposes. In addition, you may intentionally direct us to share information with a third-party, which is also not a sale.
Currently we have one program, which would be considered a sale under the CCPA. This program does not directly identify you but allows a third party to aggregate the data and issue de-identified marketing and analytics reports. If you do not wish for us to use your information to produce de-identified and aggregated data sets in the reports we share with third parties, you may opt out at any time. Take a look at our Reporting & Analytics Program Policy for details.
We may share the Personal Information identified in the chart above with the following categories of third parties:
Boost Mobile does not sell Personal Information of minors under 16 years of age (as defined by the CCPA).
To submit a request for access, deletion, or opt-out, please complete the online request form by visiting https://www.boostmobile.com/ccpaportal.html or 1-866-441-7445.
To process your request for access or deletion, we must be able to verify your identity to a reasonable degree of certainty. In order to do so, you must provide the required identifying information when completing the online request form or making a request through one of our customer service agents. We will ask you to provide your contact information and an additional identifier based on your relationship with us. Before we process your request, we will match these data points with data points we currently maintain to verify your identity and your relationship with us.
Please note that we may not be required to delete information under certain circumstances. For example, the CCPA includes exemptions that provide that we do not have to delete data that for example, is necessary to complete a transaction, detect security incidents, or for certain other internal purposes.
You can designate an authorized agent to make a request to know, delete, or opt-out on your behalf. When you use an authorized agent to submit a request for access or deletion, you must provide the authorized agent with written permission to do so, and, in certain circumstances, we may ask you to verify your own identity directly with us. We may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf.
-Back to TopIf you have any questions about, or complaints that concern, this Privacy Policy please click on the Customer Support tab or call Boost Customer Care toll-free at 1-866-402-7366. If you prefer, you also may write us at DISH Legal Department, Attn: Privacy, P.O. Box 6655, Englewood, CO 80155-6655.
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