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Boost Safe & Found / Tracker Privacy Notice

Boost Safe & Found / Tracker Privacy Notice

This Privacy Notice governs our data practices in connection with your use of the Boost Safe & Found application and optional Tracker device (collectively, the “Application”) on, and through, your mobile device. Boost Safe & Found is provided by Boost Mobile (“Boost”, “we”, “us” or “our”).

What information does the Application obtain?

We collect personally identifiable information about you in various ways, including when it is part of User Provided Information and Automatically Collected Information, further explained below (“Personal Information”). We may also get information from other sources and may combine it with information we collect about you. Personal Information includes information that is used to identify you, and does not include aggregate or anonymous information.

User Provided Information. The Application obtains the information you provide when you download or launch and use the Application. We collect information you enter into our system when using the Application. This information may include your first and last name, PIN, geofenced areas, photograph or avatar, and phone number.

Automatically Collected Information. In addition, the Application collects certain information automatically, such as: the type of mobile device you use, your mobile device ID, the IP address of your mobile device, your mobile operating system, precise geolocation, and information about the way you use the Application.

Does the Application collect my location?

The Application collects your precise location as part of its core function to allow you and those you have authorized to share each other’s location. You may at any time change your decision to share your location by taking the following actions:

  • iOS
    • Turning off sharing of the device’s location in the Boost Safe & Found Settings menu; or
    • Turning off location services for Boost Safe & Found from the Location Services setting in Settings on your iOS device.
  • Android
    • Turning off sharing of the device’s location in the Boost Safe & Found Settings menu; or
    • Deactivating Location in Settings on your Android device.
  • Tracker
    • To disable collection of your Tracker’s location, please power-off the Tracker by holding down the power button. Please note that if you only remove the Tracker from your list of devices in the Application, the Tracker will continue to send its location to us.

As a reminder, the Application may not properly function, or cease to function, if location tracking is disabled since location awareness is integral to its features.

How is Personal Information used?

We use your Personal Information to do things like:

  • Provide you with the Application’s services, including to contact you from time to time and provide you with important information, required notices, and promotions
  • Protect our rights and property and those of our other customers
  • Respond to legal process and emergencies
  • Develop or inform you of new products and services
  • Anonymize or aggregate personal information for various purposes like market analysis or traffic flow analysis and reporting
  • Monitor, evaluate or improve our products, services, or networks
  • Customize or personalize your experience with our services
Do third parties see and/or have access to Personal Information obtained by the Application?

We may share your information with third parties generally in the ways that are described in this Privacy Notice. We may disclose Personal Information:

  • As required by law, such as to comply with a subpoena, or similar legal process
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request
  • With our trusted services providers who work on our behalf
  • With affiliated companies
Data Collection

We may use tools or third-party analytical software to collect and use certain non-personal information that does not identify you. The types of non-personal information we may collect and use include, but are not limited to, the Automatically Collected Information described above.

Your Information Use Choices

You may stop all information collection by uninstalling the Application and powering off the Tracker (if applicable). You may use the standard uninstall processes available as part of your mobile device or uninstall the Application through your device’s associated app store (e.g., Apple App Store or Google Play).

Business Transfers

Personal information about you may be disclosed as part of any merger, acquisition, or sale of our assets. In the unlikely event of an insolvency, bankruptcy or receivership, Personal Information may also be transferred as a business asset.


We do not use the Application to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at boostescalations@dish.com. We will delete such information from our files within a reasonable time.


We are concerned about safeguarding the confidentiality of your Personal Information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor to provide reasonable security for Personal Information we process and maintain, no security system can prevent all potential security breaches.

Data Retention Policy

We will retain data for as long as you use the Application and for a reasonable time thereafter.


This Privacy Notice may be updated from time to time for any reason. We will notify you of any changes to our Privacy Notice by posting the new Privacy Notice and as otherwise required by law. You are advised to consult this Privacy Notice regularly for any changes.

Your Consent

By using the Services, you are consenting to our use and processing of your User Provided and Automatically Collected Information as set forth in this Privacy Notice now, and as amended by us. “Processing” includes using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information.

If you reside outside the United States, your information will be transferred to the United States and may be processed and stored according to U.S. privacy standards. By using the Application and providing information to us, you consent to such transfer to, and processing in, the United States.

Contact Us

If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us at boostescalations@dish.com.