I went to go upgrade my phone and and Betty helped me with what phone I should get we settled in the Google pixel 10a and she wasn't trying to up sell me on anything. Plus she was super nice about how she explained the whole set up process and transfer. She was really quick to help. Loved how helpful she was. Every time I've went in to the store she's been the one to help if it was to add a phone to the plan to helping with a phone upgrade, she was the person to help us out