For some reason, my cell phone would not get out of SOS mode & when I logged onto my account online, it said TERMINATED. Of the MANY phones that my kids & I have purchased from Boost, I'd never had this problem. I went to Dasia & Kylie at the BoostMobile on Glen & Dasia instructed Kylie how to call customer service & get my phone back working. I came about 20 minutes before closing time (because I had to travel from work) & they weren't rude at all. They got my phone up & working in no time & I was out of there. They even were trying to hit their mark on selling items (they'd noticed that my screen protector was broken & told me how much theirs were). A+ for Kylie & Dasia. Thank BOTH of you ladies, because I...WAS....STRESSED!!