First off, I have to highlight the excellent customer service I received from MIKE at this location. I was hesitant to come in because I assumed the wait would be long, and after trying to add a line online twice—only for the fraud department to cancel it 30 minutes later—I was already frustrated.
When I arrived, there was only one couple ahead of me, and Mike handled my situation with real care. He went the extra mile to figure out why my online attempts kept failing and walked me through multiple alternatives. The phone was a little more expensive in-store, but he honored the online price after seeing everything I had tried.
On top of that, I left with a free Bluetooth speaker, screen protector, phone case, and even a selfie with Mike.
BOOST MOBILE, keep promoting that guy. It’s rare to find people who genuinely care about helping customers these days, and Mike absolutely does.
