5/5 Stars "I had a great experience stopping by the Boost Mobile store on Main Street in Ashland. The representative was super helpful, patient, and knowledgeable. They helped me get everything set up quickly and made sure I understood my plan options without any pressure. It’s awesome to have such friendly and reliable customer service right here in town. Definitely recommend coming here if you need a new phone or help with your account!"

My wife and I came in to upgrade our phones. After going through the basic evaluation of our phones for trade in value, my phone went though without a hitch. When starting the process for the wife's phone, the Boost system had some sort of hiccup. This is where our salesperson stepped up to the challenge, and went above and beyond. She wanted to make extra sure everything went through as it was supposed to, did everything including getting her tech support team involved. Believe me when I say she is no slouch on tech and is a whiz at solving most phone related problems. While waiting I watched her fix 2 phones that were messed up with viruses. Being at the mercy of the home office she did the best she could to keep conversation light, friendly, and was ofter apologetic for a situation beyond her control. This my friends, is true customer service. Going above and beyond to help those she could while maintaining focus on helping us. Multi-tasking is her middle name. What ever you are paying her surely isn't enough. Patience of an angel, and tenacity of a badger. Katie was the difference between a bad experience and what turned out to be paramount customer support at it's finest.