My husband and I walked in to get Global Roaming on our phones for a trip to Europe. We had tried ourselves and could not get past "authentication." Nick greeted us and got started right away, and we were a little complicated, with different names, accounts, and credit cards. He found us a better new account for the data, on top of the roaming, and he set to work on it, while he answered the phone. While he waited for the information to "take," he waited on a couple needing info on a new phone/plan and a man needing to pay. A motor cycle rider appeared, but he knew his issue would take time, and he sat down to wait. Some of my info would not "take," so Nick had to call the BOOST Customer Service, which was funny because Nick knew more than Customer Service and guided them through the process. He answered another phone call, politely, assisted a second man who walked into pay.
It all seemed complicated to us, but Nick handled everything patiently, kindly, and briskly. The mood in the office remained friendly as Nick greeted each person who came in the door.
We left with roaming, data, and a place we'd be glad to return to for help. Nick is great. Give him a raise.
