Customer service is top notch. I wanted to start service with Boost, however, if you call Boost, or use the Boost website, it requires a card (credit/debit) to get cell service. This is not a problem for most, since this is a card world, but I only use cash. So i came in person to the Boost store in Downtown Wilkes-Barre, and met the worker name Francis (i think). He was super helpful and polite and outgoing. I got service set up very quickly. The only thing to note is that starting service in person at a Boost store is the most expensive option by a long shot, even for the same exact plans that you get over the phone or online. But that's probably just policy. But overall, excellent service. Also, some other days, it's a lady that works there. There was a little dilemma I had relating to the Boost gift card, and unfortunately, it couldn't get resolved in person, nor over the phone, but to be fair, it was a very weird problem lol. Even though she couldn't help me with it, she was still super outgoing just like Francis. They really are nice people. lol Definitely recommend.