I walked in needing info on my upgrade that was due. Was just really coming in to see what I would be spending and check out what else if any other discounts would be available for me. Since times are so hard right now with everything being so expensive ( groceries, gas ect.) i really just need to see how big of a hole in my pocket getting this up grade was going to cost me. I was second in line due to another customer was being attended to and there was only one worker there at that time. I believe I heard him say he was a Manager for that store (Elgin) He was just trying to get everything up and running he said. I can't remember his name. But if anyone knows me they know that I'm bad at names. Any way he was so knowledgeable in every part of his job. He helped me when he was in between calls with customer support and his 1st customer that looked like he was getting 2 phones. So he was getting accts set up, phones activated, customer support on speaker phone. He was still also anserwing customers questions about the set ups of his 2 new phone and still helping me all at the same time with a smile always on his face. He was asking questions or giving directions about the phones. I was so impressed because it's hard to find people like that any more. I was in and out of the store with a New Moto G play 2026 phone. He worked with me to the very end . Helped me get some big discounts helped me out with a few more discounts. I walked out not just with my new up graded phone. But had a cover for It and also a screen protector. I was so pleased with everything he did for me. He showed he cared, was very polite, helpful, friendly, knowledgeable, I recommend if you have Boost Mobile and need help in anything about your bill, service area, need any and all info about Boost Mobile. If your in need of a New phone service or just need to up grade or see the great phone plans available to you. I highly recommend going to visit Elgins New Store on West 11th St. Close to Hwy 290.