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Most Frequently Asked Questions

If you received communication that your account was being moved to the new website, click here.

Log into My Account to make a payment or check how much money you have in your account fund.

Note that adding funds to your account does not replenish data allocations. If you need extra data, you can purchase a data pack.

If you have a physical SIM card, turn off your phone. Use the ejector tool to open the SIM tray on your phone. Compare the size of your old SIM to your Boost SIM kit and remove the matching size. Place the new SIM in your phone's tray and close the tray. Learn more about physical SIMs here.

Learn more about eSIMs here.

If you have an Android phone, follow these steps to finish activating your phone on our data network after you've activated your plan online.

If you’ve got an iPhone, follow these steps to finish your activation.

Find steps for fixing common issues here.

Most popular, unlocked 4G LTE & 5G phones can be activated on our network. See if your phone is compatible.

Learn more about upgrading to a new device or trading in your old device here. If you’re ready to trade-in an old or unwanted device, start here.

If you've purchased your device at a retail location, follow these steps to set it up.

Boost Mobile users with an iPhone XS, iPhone XS Max, iPhone XR or later will be able to use an eSIM. Find out more about eSIM here.

Some Android phones require a manual Access Point Name (APN) configuration to allow mobile hotspots or tethering on our network. If you're having issues when trying to set up a mobile hotspot on your Boost Mobile Android phone, follow these steps.

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For an update on our recent systems issue, please click here.