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Some Android phones require a manual Access Point Name (APN) configuration to allow mobile hotspots or tethering on our network. If your phone's cellular data connection is working, but you're having issues when setting up a mobile hotspot, follow the steps below.

I purchased my Boost SIM Kit from my.boostmobile.com

I purchased my Boost SIM Kit from Best Buy or Target

Step 1. Go to Settings (located in Apps or in the pull-down notifications tray).

Step 2. Go to Connections, Network Connections, or Network and Internet, depending on your phone.

Step 3. Select Mobile Networks and ensure Mobile Data is enabled.

Step 4.  Select Access Point Names or "APN" (this may be in your phone’s Advanced options).

Step 5.  Select Add or the plus "+" sign to add a new APN.

Step 6.  Enter the following information (ignore the fields that aren't listed here):

Step 7.  Select Save (you may need to select the three dot icon:  in the upper right corner of the screen, depending on your phone)

Step 8.  Ensure the first APN you created is selected on the Access Point Name screen

Step 9.  Restart your phone

Step 10.  Disconnect from WiFi and test your phone's connection by making a call, sending a text, and loading a web page.

Follow these steps to update the APN settings of your Android phone after you have inserted your SIM card and activated your plan. If you have an iPhone, your APN settings will be automatically updated.

Step 1. Go to Settings (in Apps or pull-down notifications tray).

Step 2. Go to Connections, Network Connections, or Network and Internet, depending on your phone.

Step 3. Select Mobile Networks and ensure Mobile Data is enabled.

Step 4.  Select Access Point Name or "APN" (may be in Advanced options).

Step 5.  Select the plus "+" sign to add a 2nd APN Setting.

Step 6.  Enter the following information for the 2nd APN setting, ignore the fields that aren't listed here:

Step 7.  Select Save (you may need to select the three dot icon:  in the upper right corner of the screen, depending on your phone).

Step 8.  Ensure the first APN you created is selected on the Access Point Name screen.

Step 9.  Restart your phone.

Step 10.  Test your phone's connection by making a call, sending a text and loading a web page. (Make sure you've disconnected from WiFi.)