Frequently Asked Questions 

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BoostUP!


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What is BoostUP!?

BoostUP! is an affordable way to pay for your phone over time. Purchase an eligible phone with a variable down payment, depending on the phone selected, and agree to monthly installment payments for the device.

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Who is eligible for BoostUP!?

Existing customers who are on a monthly plan and have made at least 12 consecutive on-time payments and are not enrolled in the Premier Grace Period Program are eligible for the BoostUP! program. The customer must also not have an unpaid debt with Sprint.

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Can I enter a BoostUP! agreement if I’m part of a Family Plan?

Qualified Family Plan primary line customers can take advantage of BoostUP!. Secondary lines cannot.

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Is an Installment Agreement required?

Yes, you will sign an Installment Agreement that allows you to pay for the phone with monthly installments.

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Where can I find details or a copy of my BoostUP! Agreement?

View a summary of your agreement by signing into My Account. Click on BoostUP! Installment Details and then click on the ‘Contract Number’ under ‘Contract Details’.

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Where can I purchase a phone with monthly installments?

You can purchase a phone with monthly installments several ways: By signing into your account and going to the “Shop” page or by visiting participating retail locations.

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Is BoostUP! available for accessories?

No, at this time BoostUP! is only available for phone purchases.

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How many Installment Agreements can an account have?

A customer/account may only have one installment agreement at any given time.

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What out of pocket costs will I need to pay at time of purchase when participating in monthly installments?

You will be required to pay all applicable sales tax against the Suggested Retail Price as well as any applicable down payment for any phone being purchased.

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What is the Return and Exchange Policy for phones purchased with monthly installments?

The return and exchange policy is no different than if you pay full retail price upfront. We currently have a 7 day return and exchange period.

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Can I enroll in Handset Insurance for phones purchased with monthly installments?

Yes, in fact, it’s highly recommended so that a loan amount isn’t outstanding against a lost or broken phone. The customer is responsible for the phone if it breaks during the Installment Agreement. The customer will be responsible for the remainder of the unpaid balance regardless of the operability of the phone, and if the phone is lost.

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How will payments be divided up?

Customers will pay the same amount monthly except for the final payment. The balance will be due with the final payment.

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Can I pay more than my scheduled monthly Installment Agreement payment?

Yes, a customer can pay more than their scheduled monthly Installment Agreement payment. Any advanced payments would be put towards the final payments of the Installment Agreement period. Meaning any extra payments made may end the contract sooner, but the next installment payment is still due at its normal time. Advanced payments will not lower the monthly payment. Customers must call Customer Care to make additional payments.

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What if I go on Military Suspend with an active Installment Agreement?

If your line is suspended under our current Military Suspend program, your Installment Agreement payments will also suspend and your payments and service will resume upon your return from military service.

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What happens if I don’t make my installment payment?

Each month on a customer’s due date, both the recurring monthly charge and the installment payment is due. If funds aren’t available to cover both charges, the service will be interrupted.

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What happens if I cancel my service prior to completing all payments on my BoostUP! Installment Agreement for my phone?

If a customer on an Installment Agreement cancels service prior to completing payments on their phone, the remaining unpaid balance on the phone will be due immediately.

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What if I want a new phone before I complete all payments on my Installment Agreement?

Once a customer enters an BoostUP! Installment Agreement, the loan must be paid back in full to complete the agreement and close the loan. If you want to purchase a new phone, it must be paid in full at time of purchase, and the existing loan remains active and monthly payments are still due.

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Can I transfer my contract to another person?

Once a contract is established it cannot be changed or transferred, and the loan must be repaid in full to close it.

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What if I purchase a new phone with BoostUP! while I have an advanced payment in place?

If you have an advanced payment established, purchasing a new phone with BoostUP! will automatically cancel it. But not to worry, no action is required on your part. The funds will be immediately returned to your account and be available for your next payment. If you wish to re-establish the advanced payment after the BoostUP! transaction, simply wait until you receive the official shipment notification for your new phone.