Frequently Asked Questions 

FAQs Home

Account Security


What is an account PIN and why do I need it?

An account PIN is a unique 4-digit security code that you create to protect your account information and to prevent unauthorized access to your account.


What if I forget my account PIN?

You can have your account PIN sent to your Boost Mobile phone via a text message when using the automated phone system.

  1. Dial 611 from your Boost Mobile phone
  2. Confirm that you're calling about your Boost phone number, and you’ll then hear the automated system’s Main Menu
  3. From the Main Menu, choose “To locate a store, or Anything Else, press 5”
  4. At the next menu, choose “Forgot your PIN and want to have it sent to you, press 5”
  5. The automated phone system will send your PIN to your handset via a text message
  6. You will hear a confirmation message that says, “You will receive a free text message shortly with the account PIN that we have on file for you.”
  7. Hang up

NOTE: Your account must be active in order to receive text messages.


Can I change my account PIN?

You can change your account PIN from My Account online. After you login to My Account click on the 'Account Security' tab to change your Account PIN here.


How do I make a payment if I have forgotten my account PIN?

If you cannot remember your account PIN, dial #ADD (#233) from your Boost® phone to make a payment. You will not need your account PIN using this method. 


Is it safe to register my credit or debit card with Boost Mobile?

Absolutely. All personal financial information provided to Boost Mobile is kept completely secure and confidential.


How do I keep other people from using my phone?

You can lock your phone by going to 'Settings’ then 'Security’. From there you can lock the entire phone or individually lock the keypad, SIM or GPS functions. Consult you phone's user guide for details.