Frequently Asked Questions 

FAQs Home

Deployed Military Program

Effective November 11, 2011, Boost Mobile will allow service men and women to keep their accounts and phone numbers while deployed overseas. While enrolled in the Deployed Military Program, no service charges will be incurred and no reactivation fees will be applied when the account is restored.

For active military personnel that are being deployed overseas and would like to enroll in the Deployed Military Program, please contact Boost Mobile Customer Care at 1-833-502-6678. You will provide Customer Care with your contact information as well as additional state-side contacts in order to receive notification before the end of their Deployed Military Program period. A group of dedicated agents working on this program will then contact you to verify eligibility and complete enrollment.

No, it does not cost anything to participate in this program.

  • Once enrolled, you will receive a confirmation email outlining the details of the program.
  • Once approved, your account will be suspended, but not terminated.
  • While enrolled, no charges will be incurred. There will be no need to add money to your account and if you are enrolled in AutoPay, this will be cancelled. Upon return, you will need to re-enroll in AutoPay once your account is restored.
  • If you have insurance on your handset, that will be cancelled and can not be added back to your current handset. If you purchase a new handset upon return, insurance can be added at that time.
  • Any credits, bonuses or special awards will remain on your account.
  • You will be provided with your program expiration date. You will need to contact us prior to that date to restore your service to ensure your account is not cancelled. If your account is cancelled you may lose your phone number and any balance remaining on your account.
  • Your account can be enrolled in Boost Mobile's Deployed Military Program for up to 990 days.
  • If you are nearing the end of your Deployed Military Program period and you are still deployed or if you are going to be deployed again, enrollment in the program can only be extended by contacting Boost Mobile Customer Care.
  • If your deployment ends earlier, contact Boost Mobile Customer Care for your account to be restored early.

While this program is in effect, your account is impacted as follows:

  • You will not be able to use any services.
  • Some My Account functions will be restricted.
  • Money cannot be added to the account.
  • Calls to Boost Care from the Boost phone will be restricted.
  • Your account will automatically cancel if you do not call to restore your service before the end of your Deployed Military Program period.

Call Boost Mobile Customer Care and after you have provided your PIN, an Agent will be able to provide account information to you.

  • You will receive email notifications to contact Boost Mobile Customer Care about your enrollment in the Deployed Military Program before your program end date. Please make sure to provide a valid email so that we can contact you.
  • It is important you contact Boost Mobile prior to the date provided in your confirmation e-mail or your account will be cancelled and you may lose your phone number and any balance remaining on your account.
  • Your price plan may be different when you restore services, depending on the plans available at that time.
  • When you call to restore your service, your account will be charged per your price plan, so you may need to add money at that time.
  • Please remember to keep your 4-digit Boost Mobile PIN in a safe place as you will need this PIN when you contact Boost Mobile upon your return. Further, we are not responsible for changes to your account authorized by anyone who is able to provide the security PIN for your account.