Frequently Asked Questions 

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General Account Questions


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What is 'My Account?'

My Account is a self-service tool that allows you to manage your Boost Mobile® account. All you need to do is enter your Boost Mobile phone number and your account PIN to login. Once you have logged in you can:

  • View your account balance and/or payment date
  • Add money to your account
  • Add a credit/debit card to set up Auto Re-Boost or make one-time payments
  • Change your price plan/remove or add features
  • Change your account PIN
  • Reset your voicemail password

NOTE: Not all 'My Account' functions are available from your phone.

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How do I make a payment?

You have the option to pay with cash, credit card or debit card or you can pay in person, online, or over the phone. For a complete overview and step-by-step instructions on how you can make a payment, visit our Re-Boost® section.

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How do I change my price plan?

You can change your price plan, or add/remove features from My Account.

Here are some things to keep in mind when you change price plans:

  • If you're switching from monthly plan to any other price plan, the change will occur on your next monthly payment date - this will allow you to take full advantage of the month of service that you already paid for. If you missed your last payment date and your monthly service has been interrupted, you can switch to Daily Unlimited and the change will occur immediately as long as you have enough to cover the daily recurring charge. Otherwise, your service will remain interrupted, until you add money to your account.
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What plan am I on?

If you are unsure what plan you are on or you would like to change plans, login to My Account.

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Can I have more than one phone number on a single account?

No. Each Boost Mobile® phone will have its own account with its own phone number.

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How can I keep track of my balance, charges, payment date?

You can dial #BAL (#225) from your Boost Mobile phone to check your account balance and your next payment date. You can also log into My Account to view your balance and payment date, plus see a list of account activities.

NOTE: Some monthly plan customers may only have the ability to view Account Activity for voice calls that resulted in an additional charge to the account, such as International calls.

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Why can't I see all my account activity on My Account?

Some monthly customers may only have the ability to view account activity for voice calls that resulted in an additional charge to your account, such as Directory Assistance calls and International calls.

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What happens if I use up all my money/minutes?

It will depend on your plan:

Monthly Plans: Your nationwide service is unlimited, so you can talk, text and browse the web all you want without worrying about how much money or how many minutes you have left in your account. But it is always a good idea to have extra money in your account each month so you can make digital purchases (e.g., ringtones, games)

Daily Unlimited: If your account balance reaches zero, but you've already paid your daily subscription fee, you will still be able to use all the services included in your plan. However, you will not be able to pay for and use additional services not included in your plan, such as. international calls. Please add extra money to your account to pay for these additional services. Once your account reaches a $0 balance, you will have 60 days to add money to your account or your account will be canceled and you will lose your personal telephone number.

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When do I have to add money to my account?

It will depend on your plan:

Monthly Plans: Make sure to add enough money to cover your monthly payment amount to your account by your monthly payment date to avoid service interruption. If you miss a monthly payment, you have 120 days to make your monthly payment and have your service restored; or you can switch to the Daily Unlimited plan which will allow you to continue using your phone - as long as you have money in your account to pay for the daily recurring charge.

If you go longer than 120 days without making a successful monthly payment, your account will be canceled, you'll forfeit any remaining balance and lose your Boost phone number.

To get your monthly payment date, dial #BAL (#225) from your phone.

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How much money do I have to have in my account?

It will depend on your plan: 

Monthly Plans: Make sure to add enough money to cover your monthly payment amount to your account by your monthly payment date to avoid service interruption. If you miss a monthly payment, you have 60 days to make your monthly payment and have your service restored; or you can switch to the Daily Unlimited plan which will allow you to continue using your phone - as long as you have money in your account to pay for the daily recurring charge. 

If you go longer than 60 days without making a successful monthly payment, your account will be canceled, you'll forfeit any remaining balance and lose your Boost phone number.

To get your monthly payment date, dial #BAL (#225) from your phone

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Does my account ever expire or cancel?

Monthly Plans: If you miss 2 monthly payments in a row (60 days), your account will cancel and you will lose any remaining balance and you'll lose your Boost phone number.

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What if my account balance hits $0 in the middle of the day because of extra services used?

Monthly Plans: Your service is unlimited, so you can talk all you want without worrying about how much money you have in your account as long as you've made a successful monthly payment. But it's always a good idea to have extra money in your account each month so you can buy ringtones or games or use services.

Daily Unlimited: If your daily subscription fee has already been paid, but you've already paid your daily subscription fee, you will still be able to use all the services included in your plan. However, you will not be able to pay for and use additional services not included. For example, international calls. Please add extra money to your account to pay for these additional services. Once your account reaches a $0 balance, you will have 60 days to add money to your account or your account will be canceled and you will lose your personal telephone number.

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My service was canceled. What do I need to do to reactivate my phone?

As long as you still have the CDMA phone, you can reactivate it. You will be subject to a $10 reactivation fee and your previous phone number will no longer be available.

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If I move, do I have to change my Boost phone number?

You can change your number but it is not necessary because all our plans include nationwide calling with no additional domestic traveling charges.

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What do I do if my phone is lost or stolen?

You should call Boost® Customer Care at 1-866-402-73661-866-402-7366 FREE as soon as you realize your phone is lost or stolen. We can take measures to protect your active account balance as soon as you call in, and get you up and running again. Once you report to Boost Customer Care that your phone is lost or stolen, you will have 60 days to replace your phone, otherwise your account will automatically cancel and you will lose any money you had left in your account.

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What if I forget my account PIN?

There are several ways you can retrieve your account PIN. The fastest and easiest way is to launch the My Boost App right from your handset. (If you do not have the My Boost App on your handset you can easily download it right from the Google Play or App Store.

  1. Open the My Boost app on your handset.
  2. If you are automatically logged in, you will need to log out to access the Forgot PIN link.
  3. Once logged out, you will be brought to the log in page. Click the Forgot PIN Link.
  4. Enter your Boost Phone Number.
  5. We will send you a text message with your PIN to your handset.

You can also have your account PIN sent to your Boost Mobile phone via a text message when using the automated phone system.

  1. Dial 611 from your Boost Mobile phone.
  2. Confirm that you're calling about your Boost phone number, and you’ll then hear the automated system’s Main Menu.
  3. From the Main Menu, choose “To locate a store, or Anything Else, press 5”.
  4. At the next menu, choose “Forgot your PIN and want to have it sent to you, press 5”.
  5. The automated phone system will send your PIN to your handset via a text message.
  6. You will hear a confirmation message that says, “You will receive a free text message shortly with the account PIN that we have on file for you.”
  7. Hang up.
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How do I make a payment if I have forgotten my account PIN?

If you cannot remember your account PIN, dial #ADD (#233) from your Boost® phone to make a payment. You will not need your account PIN using this method. 

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How do I cancel my Boost Mobile service?

Wait… before you cancel, let us help you keep your service! At Boost, we listen to what our customers want in a prepaid wireless carrier, and we’re constantly updating our products and services to make sure Boost Mobile is a cut above the competition. So if your current plan isn’t a perfect fit, check out our latest plans. Or, if you’re looking for a great deal on a new device, check out our current device offers!

Still not convinced? Then please call our Customer Care team at 1-866-402-7366 and they’ll help you cancel your service.

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How do I see what I have spent my money on?

After logging into your online My Boost account, click the Transaction History under the payments tab to view all of your payment history.