Frequently Asked Questions 

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Help with your Balance / Minutes


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How can I keep track of my balance, charges, payment date?

You can dial #BAL (#225) from your Boost Mobile® phone to check your account balance and your next payment date. You can also log into My Account to view your balance and payment date, plus see a list of account activities.

NOTE: Some monthly plan customers may only have the ability to view Account Activity for voice calls that resulted in an additional charge to the account, such as International calls.

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Why can't I see my all my account activity on My Account?

Some customers may only have the ability to view Account Activity for voice calls that resulted in an additional charge to your account, such as Directory Assistance calls and International calls.

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What happens if I use up all my money/minutes?

It will depend on your plan:

Monthly Plans: Your nationwide service is unlimited, so you can talk, text and browse the web all you want without worrying about how much money or how many minutes you have left in your account. But it is always a good idea to have extra money in your account each month so you can make digital purchases (e.g., ringtones, games)

Daily Unlimited: If your account balance reaches zero, but you've already paid your daily subscription fee, you will still be able to use all the services included in your plan. However, you will not be able to pay for and use additional services not included in your plan, such as. international calls. Please add extra money to your account to pay for these additional services. Once your account reaches a $0 balance, you will have 60 days to add money to your account or your account will be canceled and you will lose your personal telephone number.

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When do I have to add money to my account?

It will depend on your plan: 

Monthly Plans: Make sure to add enough money to cover your monthly payment amount to your account by your monthly payment date to avoid service interruption. If you miss a monthly payment, you have 60 days to make your monthly payment and have your service restored; or you can switch to the Daily plan which will allow you to continue using your phone - as long as you have money in your account to pay for any daily recurring charge.

If you go longer than 60 days without making a successful monthly payment, your account will be canceled, you'll forfeit any remaining balance and lose your Boost phone number. 

To get your monthly payment date, dial #BAL (#225) from your phone.

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Can I transfer my account balance from my Boost account to another account?

No, you cannot transfer your balance from one account to another.

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How much money do I have to have in my account?

You'll need to have enough money in your account to cover the plan and services you'd like to use.  

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Does my account ever expire or cancel?

Monthly Plans: If you miss 2 monthly payments in a row (60 days), your account will cancel and you will lose any remaining balance and you'll lose your Boost phone number.

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What happens if I don't have enough money to cover the cost of my plan?

Your service will be interrupted.

Monthly Plans: You'll need to add enough money to cover the cost of your monthly plan in order to restore your service. Once you make a successful payment, your monthly payment date will change to the day of the month before the date you restore services. For example, if you restore services on the 15th your payment date will be on the 14th going forward.

If you don't think you'll have enough to cover the monthly payment, you should consider switching to our Daily Unlimited plan which will allow you to continue using your phone for $2 or $3 per day. 

Daily Unlimited: If you don't have enough money to cover your daily subscription fee, your service will be interrupted until you add money to your account. If you add money in the middle of a day that your daily subscription has not already been paid, you will receive the benefits of the plan for the remainder of that day until 12:01 am (based on your time zone), when you will be charged the daily rate for the next day.

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What if my account balance hits $0 in the middle of the day because of extra services used?

Monthly Plans: Your service is unlimited, so you can talk all you want without worrying about how much money you have in your account as long as you've made a successful monthly payment. But it's always a good idea to have extra money in your account each month so you can buy ringtones or games or use services.

Daily Unlimited: If your daily subscription fee has already been paid, but you've already paid your daily subscription fee, you will still be able to use all the services included in your plan. However, you will not be able to pay for and use additional services not included. For example, international calls. Please add extra money to your account to pay for these additional services. Once your account reaches a $0 balance, you will have 60 days to add money to your account or your account will be canceled and you will lose your personal telephone number.

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I added enough money in my account to cover the cost of my monthly plan. Why did my payment fail?

Make sure you check for any account activity in My Account. You may have made a purchase that hit your account balance between the time you added your money and the time we attempted to withdraw the payment.

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I had enough money in my account to cover my monthly payment (or part of my monthly payment). Why did you charge my credit card for the full plan amount?

If you're set up on Auto Re-Boost™, the entire cost of your monthly plan is automatically charged to your credit or debit card each month. Any money you have in your account balance can be used for services that aren't covered in your monthly plan, such as ringtone or game purchases, international calls, etc.

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What if my call is dropped? Do I get a credit?

Sorry, but we do not offer credits for dropped calls or network outages.