Frequently Asked Questions 

FAQs Home

What is 5G?


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What is 5G?

The evolution of mobile technology has brought us to our fifth generation of wireless technology. With 5G, Boost will bring our customers blazing-fast, high-capacity mobile technology that will enable the next wave of mobile wireless innovation. To do this, Boost will leverage our 2.5 GHz spectrum and we will deploy a radio technology called Massive MIMO, which is capable of delivering much greater capacity than current LTE systems. The combination of these tools will allow Boost to offer significantly faster speeds, increased network capacity and an overall better experience than before for our wireless customers.

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Where will 5G be available?

Our 5G coverage is currently available in the following cities, with more to come:

  • Atlanta
  • Chicago
  • Dallas-Fort Worth
  • Houston
  • Kansas City
  • Los Angeles
  • New York
  • Phoenix
  • Washington, DC
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Do I need a specific device to use 5G?

Yes, you will need a device that’s capable for the 5G network. At this time, we offer the Samsung Galaxy S20 5G, a 5G capable phone that’s ready for the 5G network where available. More 5G capable devices will be added to our product lineup in the coming months.

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How fast is 5G?

We expect faster download speeds (average and peak) than LTE initially (on capable devices). Performance will continue to improve as we optimize the 5G network and add new capabilities.

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I have a 5G device and am within a 5G area. Why am I not on the 5G Network?

In addition to having a 5G device within a 5G area, you must have Voice over LTE (“VoLTE”) enabled on your phone. In addition, coverage is not available everywhere. Please check the coverage map for detailed coverage information in your area.

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What is VoLTE?

VoLTE (Voice over LTE) is the next generation of voice service for your phone. VoLTE will direct your voice calls over to Boost’s newly advanced LTE network instead of our standard wireless voice network. VoLTE will provide superior voice quality and allow you to browse the Internet and use data-driven apps while on a call. VoLTE must be enabled on your device to experience these new benefits and our 5G network where available.


Simply put: talk and surf the net at the same time!

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How do I turn on VoLTE?

VoLTE is a simple toggle switch in Settings. To Enable, Go to Settings > Connections > Mobile Networks. Set the VoLTE toggle to On.

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How will I know when I’m in an area with 5G coverage?

You will know by the 5G icon lit on the top bar of the screen next to LTE. If you don’t see that icon, you are most likely not in a 5G covered area. However, double check your settings to make sure VoLTE is enabled.

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Will I be charged extra for 5G service or required to switch plans?

There are no additional charges for 5G service. However, you must have a 5G capable phone and you will need to upgrade to, or already have one, of the following plans: $60 Boost Unlimited Plus, $80 Ultimate Unlimited, and 4/$120 Unlimited Plan.

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What service plans work with the Samsung GS20 5G phone?

Currently, 5G service is only available on Boost Mobile’s $60 Boost Unlimited Plus, $80 Ultimate Unlimited, and 4/$120 Unlimited Plan.

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If I have 5G service, does that impact the additional services I have or want to add to my account?

No, you can still access all of the great services that were available on your account or that you would like to add to your account while on the 5G network.

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I go to Mexico/Canada often. Can I get 5G service there?

5G service is currently not available in Mexico and Canada.