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Certified Pre-Owned and Pre-Owned Phones


Apple Certified Pre-Owned Phones

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What is an Apple Certified Pre-Owned iPhone?

An Apple Certified Pre-Owned iPhone is tested, inspected and, if necessary, remanufactured according to the original manufacturer specifications.

  • iPhone is restored to factory default settings and loaded with the latest system software.
  • Comes with a One-Year Apple Limited Warranty, a brand-new battery, Apple EarPods and a charger.
  • Not eligible for Boost Mobile Phone Insurance.
  • Subject to the Boost Mobile return policy.
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Where can I buy an Apple Certified Pre-Owned phone?

Apple Certified Pre-Owned iPhones are available online and select authorized stores.

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Is there any difference in service?

Apple Certified Pre-Owned iPhones have access to the same services available to new Boost iPhones.

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Do I have to sign up for any special plan?

No, Apple Certified Pre-Owned iPhones can be used with the same Boost Unlimited Plans that are available for new Boost iPhones.

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Is there any additional fee to activate a Certified Pre-Owned iPhone?

Yes. Apple Certified Pre-Owned iPhones will be subject to the $10 reactivation fee at the time of activation but will receive a $10 account credit to offset that fee.

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When will I receive my credit for the $10 reactivation fee?

If activated in-store, the credit will be applied at the time of activation. If the phone is activated online, the credit will be automatically applied to the account within 2 weeks of activation.

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Do Apple Certified Pre-Owned iPhones come with a warranty?

Apple Certified Pre-Owned iPhones are backed by Boost Mobile’s 7-day satisfaction guarantee and they are also covered under an Apple One-Year Limited Warranty, for more information on the Apple warranty, click here.

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Are Apple Certified Pre-Owned iPhones reliable?

Yes. They work the same as new phones. Apple Certified Pre-Owned iPhones are tested, inspected and, if necessary, remanufactured according to the original manufacturer specifications. They are restored to factory default settings and loaded with the latest system software. They also offer the same great Boost Mobile coverage, powered by the Nationwide Sprint® Network.

Pre-Owned Phones

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What is a Pre-Owned phone?

A Pre-Owned phone from Boost Mobile is a gently used, non-certified phone that has undergone functional testing and inspection to ensure it is in good working condition. It comes with an OEM quality charger and is covered by a 90 Day Limited Replacement Warranty.

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Why should I consider purchasing a Boost Mobile Pre-Owned phone?

Boost Mobile Pre-owned phones can enable you to get a high quality device for a lower price than buying new. Pre-owned phones are a great option for our customers who want a high quality phone but may not be in the position to buy a new one.

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What kind of condition will the phone be in?

Boost Mobile Pre-owned phones are tested for functionality and gently cleansed. A full factory data reset is performed. Some of the tests and inspections include ensuring the liquid indicator is not tripped, confirming the battery is able to receive a charge, and checking the screen, camera, earpiece (headphone jack) and button functionality to ensure working order.

Boost Mobile Pre-owned phones may have visible wear and tear including small scratches, cracks and chips/dents on back cover and housing, minor chip or scratches on the front glass (no cracks), and small dents and/or scuffs. Many of these imperfections, if they do exist on the device, can be concealed by a phone case.

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What is covered by Boost Mobile’s Pre-Owned 90 Day Limited Replacement Warranty and when does coverage begin?

Boost Mobile’s Pre-Owned 90 Day Limited Replacement Warranty provides replacement coverage for eligible Pre-Owned phones due to mechanical or electrical failure with valid warranty claim and phone return via claim shipping process. The replacement Pre-Owned phone may be different brand, model, and/or color or contain non-original manufacturer parts. The 90 Day Limited Replacement Warranty is not an insurance policy and does NOT cover lost or stolen devices, normal wear and tear, or damage from accident or abuse.

90 day Limited Replacement Warranty coverage begins on your date of activation. If you purchased your phone prior to January13,2017, your 1st day of your 90 day Limited Replacement Warranty coverage begins on January13, 2017. The full 90 Day Limited Replacement Warranty is available below.

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What do I do if I need to turn in a claim under the 90 Day Limited Replacement Warranty? Can I just return my phone to the store where I bought it?

Call 1-844-834-5579 to submit a claim. You will be given instructions on how you can return your Pre-Owned phone to receive a replacement Pre-Owned phone via the shipping process with valid claim. The phone and all applicable documentation and/or information will be inspected and validated. On approval of your claim, Boost Mobile or its authorized representative will ship a replacement Pre-Owned phone in accordance with the limited warranty.

Boost Mobile Retail Stores are not set up to service the 90 Day Limited Replacement Warranty for Pre-Owned phones or to provide replacement Pre-Owned phones in-store. In order to file a warranty claim you must call 1-844-834-5579 and follow the instructions for submitting a claim and return the Pre-Owned phone via shipping process for a replacement.