Frequently Asked Questions 

FAQs Home

Purchase & Track Orders


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How much are Boost Mobile phones?

Boost Mobile phones vary in price. Check out pricing in the Shop section.

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Where can I buy a Boost Mobile phone?

To shop online, click here. Or, to find the nearest retail location click here.

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Where can I buy accessories for my wireless device including chargers, batteries, headsets and cases?

Car chargers, hands-free headsets, and carrying cases are among the accessories Boost Mobile® sells separately. To buy accessories for your phone, visit our online store.

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What are my shipping options?

Boost Mobile® offers 3 day, 2 day and standard overnight shipping.

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How do I keep track of my order?

As soon as you place an order on boostmobile.com, you'll immediately receive a reference number. As soon as the order ships, a 'Shipment Notification' email will be sent to your email address with your:

  1. Order Number
  2. Tracking Information
  3. A link to check the delivery status

You can click on the link in the email to go directly to our shipping vendor's website where you can input your 'Tracking Number' to display the package location and estimated delivery date.

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Can I get a refund for my phone and/or accessory purchase(s)?

Boost Mobile devices purchased through boostmobile.com may be returned within 7 days of purchase, subject to the policies, terms and procedures listed in this Return Policy ("Policy"). Approved  returns will receive a refund of the purchase price (excluding charges incurred for wireless service). Terms of this Policy are subject to change. Returns may be subject to a restocking fee of up to $25. This Policy applies only to Boost Mobile wireless products purchased from boostmobile.com.

Return Requirements: Devices must be returned in like-new condition (e.g. no cracks, scratches, liquid damage, or other damage). Handset returns must include original packaging with all original kit components, such as the following (contents may vary):

  • Wireless device (e.g., handset, mobile broadband device, etc.)
  • Activation Card (if applicable)
  • All Accessories
  • Charger
  • SIM Card (if applicable)
  • Battery
  • Documentation (e.g., manuals, activation guides, etc.)

Return Instructions:

  • Call Boost Mobile Returns at 1-866-402-7366 FREE to obtain a valid Return Authorization Number to be referenced on your phone.
  • Boost Mobile Returns will only handle requests with Return Authorization Numbers.
  • Write the Return Authorization Number on: the original packing slip, and; on ALL sides of the box used to return ship the device. Ship the device and all original package contents to the following address:

Plainfield Return Center
Attn: Boost Mobile Returns – EU
2675 Reeves Road, Suite 190
Plainfield, IN 46168

NOTE: 1) We recommend that you use a pre-paid shipping service (i.e. no CODs) that provides a tracking system (for example, FedEx, UPS or Certified Mail through the U.S. Postal Service). 2) This address is ONLY intended for product returns. No written correspondence should be sent to this address. 3) Boost Mobile will not accept packages that arrive "postage due." 4) Boost Mobile is not responsible for lost or mishandled packages.

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Do I need a credit check?

Boost Mobile® does not require credit checks.

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Do I need to put a deposit down?

No deposits are required.

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Do I need to sign a contract?

No. Boost Mobile® does not have annual long-term contracts. By activating Boost Mobile services, you become subject to the Boost Mobile General Terms and Conditions of Service and the Terms of Service for the specific plan you have selected. Click here  to view our Terms and Conditions.

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Why do I keep getting a message about Activating on my phone?

By purchasing a Boost Mobile handset, you agree to activate the handset on a current Boost Mobile plan within 60 days of your purchase date. The message that you’re receiving on your handset is a reminder to activate your phone. Once you activate, the message will no longer appear on your handset.

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What if I don’t want to activate on a Boost Mobile plan?

Our terms and conditions require activation on a Boost Mobile plan within 60 days of the purchase date. If you do not activate, you will continue to receive the daily activation messages on your handset until you activate it on a Boost Mobile Plan. If you do not intend to activate on a Boost Mobile plan AND you are still within the Return Policy window, you can return your handset back to the place of purchase for a refund. If you chose to activate on your handset at a later date, please visit Boostmobile.com.

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Why wasn’t I advised that I needed to activate the device on an account when I purchased it?

These terms and conditions were available at the time you purchased the device; specifically, the 60-day activation policy is stated on the device packaging. Our current terms and conditions are also available on boostmobile.com at the following URL https://www5.boostmobile.com/#!/about/legal/terms-conditions/general-terms-conditions/

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I no longer want to receive these messages on my handset, can you add me to your Do Not Contact List?

In order to be added to the Do Not Contact List, we would need contact information that is tied to an account on your handset. Because you have not yet activated a Boost Mobile plan on your handset you do not have an account set up on this device, and there is not a phone number or email address tied to that handset; without either of those pieces of information, we do not have the ability to add you to the Do Not Contact List. However, once you activate your handset, those messages will no longer appear.