Frequently Asked Questions 

FAQs Home

Affordable Connectivity Program


(top)

Is there a change in Government Subsidized Connectivity programs?

Yes!

As the FCC stated, US Congress recently created the Affordable Connectivity Program (ACP), a new, long-term $14 billion program that will replace the Emergency Broadband Benefit (EBB) Program starting on December 31, 2021.

  • Households enrolled in the EBB Program as of December 31, 2021, will continue to receive their current monthly benefit during a 60-day transition period until March 1, 2022.
(top)

What’s changing with the Affordable Connectivity Program (ACP) launch

The maximum monthly benefit will change from $50 per month to $30 per month for households not located on qualifying Tribal lands. The monthly benefit will remain at $75 per month for households on qualifying Tribal lands.

  • Households have new ways to qualify for the Affordable Connectivity Program such as: receiving WIC benefits or having an income at or below 200% of the Federal Poverty Guidelines.
  • Households that qualified for the Emergency Broadband Benefit due to a substantial loss of income due to job loss or furlough since February 29, 2020 or by meeting the eligibility criteria for a participating provider’s COVID-19 program will need to requalify for the Affordable Connectivity Program.

Click here to apply for the Affordable Connectivity Program

(top)

Will current EBB Benefits change due to the Infrastructure Bill/ACP?

  • At this time, consumers who receive the Emergency Broadband Benefit will not see any changes to their benefit. Households enrolled in the Emergency Broadband Benefit Program as of 12/31/21 will continue to receive their current monthly benefit during a 60-day transition period until March 1, 2022.
(top)

What are the ACP plans?

Qualified households are eligible for a free Boost Mobile Unlimited 7GB smartphone plan, tablet plan, or mobile hotspot plan valued at $30/mo, or $30 off other available plans using the ACP discount., limited to one per qualifying household.

  • Qualified households on Tribal Lands are eligible for a free Boost Mobile 35GB smartphone plan valued at $60/mo.; or the 7GB tablet plan or mobile hotspot plan (each valued at $30/mo.), limited to one per qualifying household.
  • New customers: Use the provided Promo Code when enrolling to select an ACP discounted plan
  • Existing customers: Use the provided ePIN to cover plan change costs during activation

Click here to apply for the Affordable Connectivity Program

(top)

Are the ACP qualifying programs changing?

Households have new ways to qualify for the Affordable Connectivity Program such as receiving WIC benefits or having an income at or below 200% of the Federal Poverty Guidelines.

  • Households that qualified for the Emergency Broadband Benefit due to a substantial loss of income due to job loss or furlough since February 29, 2020 or by meeting the eligibility criteria for a participating provider’s COVID-19 program will need to requalify for the Affordable Connectivity Program

Click here to apply for the Affordable Connectivity Program

(top)

Who Is Eligible for the Affordable Connectivity Program?

A household is eligible if the household income is at or below 200% of the Federal Poverty Guidelines, or at least one member of the household:

  • Participates in certain assistance programs, such as SNAP, Medicaid, or Lifeline;
  • Was approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-2020 or 2020-2021 school year;
  • Received a Federal Pell Grant during the current award year;
  • Receiving WIC (Women, Infant, Children) benefits.

Click here to apply for the Affordable Connectivity Program

(top)

When can I apply for the ACP?

  • The ACP is open for applications as of 12/31/21. Click here to apply for the Affordable Connectivity Program.
(top)

Can I still apply for EBB Benefits?

  • Applications for the EBB Program closed on December 30, 2021 with the launch of the ACP on December 31, 2021. Click here to apply for the Affordable Connectivity Program.
(top)

Will ACP provide a $50/month benefit like the EBB Program?

The Affordable Connectivity Program will offer a discount of up to $30 per month for broadband service. Households on Tribal lands will be eligible to receive a benefit of up to $75 per month for service.

  • Households enrolled in the Emergency Broadband Benefit Program as of 12/31/21 will continue to receive their current monthly benefit during a 60-day transition period.
(top)

What was the Emergency Broadband Benefit Program?

Available to new enrollments from May 24, 2021 until December 30, 2021, the Emergency Broadband Benefit Program is a Federal Communications Commission (FCC) program that partners with wireless carriers, like Boost Mobile, to provide a temporary discount on a monthly mobile hotspot plan, smartphone plan, or tablet plan for qualifying low-income households. Eligible households can receive:

  • 35GB monthly Mobile Hotspot Plan
  • 35GB monthly Smartphone Plan
  • 35GB monthly Tablet Plan
  • A one-time discount on a supporting mobile hotspot device if applying for the monthly mobile hotspot plan discount, or a one-time discount on a supporting smartphone device if applying for the smartphone plan discount, or a one-time discount on a supporting tablet device if applying for the Tablet plan discount.
  • All EBB services and devices are subject to consumer eligibility, provider participation, product availability, and FCC/Universal Service Administrative Company (USAC) approval.
  • Qualification and eligibility of tablet device discount dependent on validation with the National Lifeline Accountability Database and National Lifeline Eligibility Verifier to determine if a connected device benefit has been received from another provider. See Boost Mobile EBB Terms and Conditions for additional details.

Only one monthly hotspot plan, smartphone plan, or tablet plan and one device discount is allowed per qualifying household.

The program will end when government funding for the EBB Program ends, or six months after the Department of Health and Human Services declares an end to the COVID-19 health emergency, whichever is sooner.

  • Once the EBB Program ends, customers will be subject to Boost’s regular rates, terms and conditions.
(top)

Who Was Eligible for the Emergency Broadband Benefit Program?

A household is eligible if the household income is at or below 135% of the Federal Poverty Guidelines, or at least one member of the household:

  • Participates in certain assistance programs, such as SNAP, Medicaid, or Lifeline;
  • Was approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-2020 or 2020-2021 school year;
  • Received a Federal Pell Grant during the current award year;
  • Experienced a substantial loss of income due to job loss or furlough since February 29, 2020 and the household had a total income in 2020 at or below $99,000 for single filers and $198,000 for joint filers; or
  • Meets the eligibility criteria for a participating provider's existing low-income or COVID-19 program;

EBB Program applicants need to go through an eligibility check before activating and receiving EBB benefits.