Frequently Asked Questions 

FAQs Home

Affordable Connectivity Program


Affordable Connectivity Program (ACP) Overview

The Affordable Connectivity Program (ACP) is the successor to the Emergency Broadband Benefit program (EBB). Effective 12/31/2021, the Affordable Connectivity Program (ACP) replaced the Emergency Broadband Benefit (EBB) program. The Affordable Connectivity Program (ACP) is a federal government program implemented by the Federal Communications Commission (FCC) and funded by Congress to provide a discount for qualifying households to stay connected to jobs, healthcare, and virtual classrooms.

THE MISSION of Boost Mobile is “To Connect People and Things”. We are proud to help keep you connected via the Affordable Connectivity Program and ensure that mobile broadband services are made affordable for everyone who qualifies. Once you are qualified for this government subsidized program; you must actively use your services during each calendar month to remain eligible for ACP subsidy. If you do not show usage for a 30-day period you may no longer qualify to receive the subsidy and will be removed from the program.

Only one ACP subsidy per household, not per person, is allowed, and the subsidy may only be applied to one mobile broadband service, regardless of service provider. The subsidy can be used on eligible services. Qualified applicants will get:

  • Up to one $30 subsidy per household each month on their eligible mobile broadband services
  • Up to one $75 subsidy per household each month on their eligible mobile broadband services for Federally recognized Tribal Lands

If the ACP is ever defunded by Congress, the FCC will announce its end date and you will be notified accordingly. At that point you will lose your subsidy and will be charged the current subscription rate for our services and will be subject to our general terms and conditions. You may transfer the ACP subsidy to another provider at any time. We value your business and hope to keep you connected for all your mobile broadband needs.

To apply for a Boost Mobile ACP Plan click here

(top)

What is the Affordable Connectivity Program (ACP)?

  • Congress recently created the Affordable Connectivity Program, a long-term, $14 billion program, which will replace the Emergency Broadband Benefit Program. This investment in mobile broadband affordability will help ensure we can afford the internet connections we need for work, school, health care and more for a long time.

The benefit will provide a discount of up to $30 per month toward mobile broadband for eligible households and up to $75 per month for households on qualifying Tribal lands.

(top)

Am I eligible for ACP?

For eligibility details, visit the federal government’s National Verifier. You may qualify if you meet one of the following:

  • Your household income is at or below 200% of the Federal Poverty Guidelines
  • Qualify for the Lifeline Program
  • You receive any of these Tribal Assistance Programs, for more info click here
  • You participate in a qualifying federal assistance program
    • Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps
    • Medicaid
    • WIC or The Special Supplemental Nutrition Program for Women, Infants, and Children
    • Supplemental Security Income (SSI)
    • Federal Public Housing Assistance (FPHA)
    • Veterans Pension and Survivors Benefit
    • Free and Reduced-Price School Lunch Program or School Breakfast Program, including at U.S. Department of Agriculture (USDA) Community Eligibility Provision schools in the 2019-20, 2020-21, or 2021-22 school year
    • Received a Federal Pell Grant in the current award year
    • If a household member lives on federally recognized Tribal Lands: Bureau of Indian Affairs general assistance; Tribally administered Temporary Assistance for Needy Families; Head Start (for those households meeting its income qualifying standard); or the Food Distribution Program on Indian Reservations.

You may have to show proof of participation, like a benefit letter or official document, when you apply for ACP. Learn more about the Tribal Benefit.

Click here to apply for the Affordable Connectivity Program

(top)

What is the National Verifier?

  • The federal government's National Lifeline Eligibility Verifier (National Verifier), managed by Universal Service Administration Company (USAC), is a centralized system that determines Lifeline and ACP program eligibility. There are a few ways households may be eligible. To apply for the Affordable Connectivity Program online, visit ACPBenefit.org or Boost Mobile.
(top)

What is considered a household?

  • A household is a group of people who live together and share income and expenses (even if they are not related to each other)
  • Example of a single household:
    • A married couple who live together must share one ACP benefit.
    • A parent/guardian and child who live together must share one ACP benefit.
    • An adult who lives with friends or family who provide financial support must share one ACP benefit.
  • Example of Multi household:
    • 4 roommates who live together but do not share money are 4 separate households. All 4 can receive the ACP.
    • 30 seniors who live in an assisted-living home but do not share money are 30 separate households. All 30 can receive the ACP.
    • A student who receives a Federal Pell Grant and lives alone is a different household than his or her parents. Both the student and their parents are separate households and can receive their own benefits.
(top)

Can another member of my household also receive the subsidy?

  • No, only one Affordable Connectivity Program is available per household.
(top)

Can I receive more than one ACP subsidy on my wireless account?

  • No. The federal government only allows one benefit per household, regardless of service provider.
(top)

How do I enroll in the program?

  • You will need to be verified by The federal government's National Lifeline Eligibility Verifier (National Verifier) and receiver your ID number, click here to begin that process or Apply for ACP here via Boost Mobile.
  • Locate your nearest Boost Mobile location by clicking here and tell the staff you want to apply for the ACP program.
  • If you are verified you should have a National Verifier Application ID number and you can continue to Boost mobile's website to finish the process or go into your local store
(top)

Which Boost Mobile plans are eligible for ACP?

Qualified households are eligible for a $30 per month subsidy of any qualified Boost Mobile phone, tablet, or mobile hotspot plan or up to $75 per month for households on qualifying Tribal lands. Limited to one per qualifying household. (See What is considered a household above or click here for more information.)

Click here to apply for the Affordable Connectivity Program via Boost Mobile or visit your nearest Boost Mobile location.

(top)

Is the Boost Mobile Affordable Connectivity Program available for new and existing customers?

  • Yes. You can be a new or existing Boost Mobile customer and apply for the Affordable Connectivity Program subsidy with your Boost Mobile service.
  • Your eligibility for the federal government program will be determined by applying at ACPBenefit.org or calling the ACP Support Center at (877) 384-2575.
  • Boost Mobile cannot apply the ACP benefit until you are approved, and you have activated your service on a plan with Boost Mobile.
  • New customers who want the ACP benefit applied at time of activation will need to visit a store to purchase service and enroll or go online via Boost Mobile.
  • New customers can purchase a new device or bring their own eligible device (BYOD) and be eligible for ACP enrollment.
(top)

Can I bring my own device (BYOD)?

Yes. Your device must be unlocked, free from contract, and paid off before bringing it to Boost Mobile. You can visit a Boost Mobile location and have them verify if the device is unlocked by testing it with a SIM and seeing if it will work with our 4G/5G network.

Click here to locate your nearest location.

(top)

If I am new to boost, can I keep my old number if I apply for ACP?

Yes. You will need to provide the following information below and submit a Port Request with Boost to have your number transferred. This can be easily done at a Boost Mobile store.

  • existing phone number
  • account number
  • account PIN code

You may need to contact your current carrier for this information. Customers should NOT cancel their existing service until after the port or transfer is complete or they will lose their existing phone number.

(top)

How do I show that I qualify for the Affordable Connectivity Program?

When you apply for the Affordable Connectivity Program (ACP) subsidy, you may need to provide additional information or documentation if we cannot confirm your eligibility, identity, or address. We will contact you to let you know if we need additional information to confirm your eligibility. Click here for more details.

(top)

What happens if I leave Boost Mobile? Can my ACP benefit be transferred to a new provider?

  • Yes. The ACP subsidy can be transferred to another provider at any time. You will need to work with the new provider on that process to transfer the subsidy.
(top)

Can I lose my ACP Benefit?

Yes. A qualifying household may lose the ACP subsidy from Boost Mobile in multiple ways:

  • Becomes ineligible for the benefit
  • No usage within any calendar month
  • Applies for ACP with another participating provider; and
  • Name on application with the National Verifier does not match name on the Boost Mobile account
(top)

Can I receive the Affordable Connectivity Program on my wireless voice-and-data service and my Mobile Broadband service?

  • No. Only one Affordable Connectivity Program subsidy per household, not per person, is allowed, and the benefit may only be applied to one mobile broadband service, regardless of service provider.
(top)

What if I live on Tribal Lands?

  • Qualifying customers who live on federally recognized Tribal land may be eligible for a tribal benefit of up to $75/mo. To find out if you qualify for the Tribal benefit, you'll need to apply with the federal government at ACPBenefit.org or call the ACP Support Center at (877) 384-2575.
(top)

I’m having issues with the Boost Mobile ACP enrollment form. How do I get help?

  • We're sorry to hear you're experiencing issues with the enrollment form. We suggest you go into your local Boost Mobile store and have one of our representatives help you. Click Here to find a Boost Mobile store near you.