Frequently Asked Questions 

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DISH & Boost Mobile Merger


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What does Boost Mobile have to do with the Sprint + T-Mobile merger?

Boost was previously owned and operated by Sprint.
Following the Sprint and T-Mobile merger, DISH has acquired Boost Mobile.

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What will happen to Boost Mobile?

Boost Mobile is breaking away from the traditional giant carriers.
We are already working to make Boost Mobile better than ever!

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Will Boost change its prices?

Not for existing plans. But stay tuned for more options coming soon—we’re committed to offering more choice and flexibility, and saving you money.

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What will happen with the Boost network? (I saw “Step up to the New Upgraded Network” on TV/in the store…what does that mean?)

Boost is able to operate on a new Expanded Network, as well as continue on the Sprint Nationwide Network.

This is an exciting time for Boost customers! With Boost Mobile’s New Upgraded Network, you will experience a stronger signal, faster speeds, and more coverage—including new features such as VoLTE—the ability to use voice and data at the same time!

To learn more about the Expanded Data Network and device capabilities, visit https://www.boostmobile.com/about/expanded-network.html

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As an existing Boost Mobile customer enjoying the current network, what should I expect? (“Will the Boost acquisition change my phone, plan, service, or cost?”)

  • There will be no changes to your rate, account, or billing cycle.
  • Your account will continue to be on Boost’s billing systems, so there’s no need to change any of your account information.
  • Users with unlimited plans are still able to use unlimited data, without a cap on the amount of data you use. To maintain Quality of Service for all of our customers, we will make a data speed reduction for the small percentage of Unlimited customers who use more than 35GB of mobile data during a billing cycle. This does NOT include Wi-Fi usage. Visit https://www.boostmobile.com/support/faq/plans-services/network-management.html for all the details.
  • You’ll benefit from the J.D. Power award-winning customer service from Boost and DISH.
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What will happen with Boost retail stores?

Our stores will continue providing our customers with exceptional service.