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$5 Todo Mexico Plus with Mexico Roaming Add-On



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What is included in the $5 Todo Mexico Plus with Mexico Roaming add-on?

  • Unlimited calling to landlines and mobile phones in Mexico.
  • Unlimited roaming calling to landlines and mobile phones in the United States or Mexico while roaming in Mexico.
  • Unlimited calling to landlines and mobile phones in Canada (excludes Northern Territories – 867)
  • Unlimited International SMS
  • Up to 8GB of Data when in Mexico (varies by price plan)
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How do I sign up for the $5 Todo Mexico Plus with Mexico Roaming add-on?

The $5 Todo Mexico Plus with Mexico Roaming add-on is available only for any eligible Boost Monthly plan. If you are a Boost monthly plan customer, you can sign up for the add-on or upgrade your plan via My Account or through your local authorized dealer.

REMEMBER, adding the add-on will increase the TOTAL cost of your monthly payment amount (monthly plan cost + add-on cost). Also, this is a recurring plan add-on; it will remain attached to your monthly plan and account until you remove it.

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Where can I use the included services?

You can use the included services from the Boost domestic coverage area. See coverage maps for details. See Mexico coverage maps for details.

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How and when do I need to pay for the add-on?

The $5 Todo Mexico Plus with Mexico Roaming add-on is a recurring monthly plan add-on, with the add-on cost being added to the total amount due for your monthly plan services. The new total plan cost must be paid at the same time you pay for your monthly plan services and is due on your existing monthly payment due date. If your account balance cannot cover both the cost of your monthly plan services AND the $5 Todo Mexico Plus add-on (or any other recurring plan add-ons, if any), by your monthly payment due date, all of your services will be interrupted until sufficient funds to cover the total costs of your plan cost and additional services, if any, are added to your Account.

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Will the included countries and destinations with the $5 Todo Mexico Plus with Mexico Roaming add-ons change?

The costs for international calling rates change often and may be subject to factors beyond our control, including market demand and conditions. Although Boost has no immediate plans to change the included countries and destinations currently offered with its $5 Todo Mexico Plus with Mexico Roaming add-ons, we reserve the right to change the features and rates, including available countries, international cities and per minute rates, without prior notice. Therefore, it is important that you please visit boostmobile.com often and regularly for any changes, including but not limited to, included countries, international cities and the latest rates and fees.

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If I have not subscribed to an international calling add-on, can I still make international calls and send international text messages?

Yes. You will be charged accordingly on a per-minute and per-message basis. Check International Rates often for the latest details and rates for international calls.

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What is Mexico Roaming?

When you subscribe to $5 Todo Mexico Plus with Mexico Roaming add-on you are able to use services while roaming in Mexico including receiving calls, making calls to destinations in Mexico and back to the U.S., sending international text messages (SMS only) and using the Internet.

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What countries can I call or text while roaming in Mexico?

With the $5 Todo Mexico Plus with Mexico Roaming add-on you can make calls to the US or to destinations in Mexico. You can receive SMS messages and send international SMS messages at no additional charge.

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What is the cellular coverage in Mexico?

Boost roaming coverage in Mexico is provided by Telefonica. See coverage maps.

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What do I have to do to enable my compatible device to roam in Mexico?

When you add the $5 Todo Mexico Plus with Mexico Roaming add-on to your account and you are currently located in the US, your handset will automatically update with the programming required to enable roaming in Mexico.

If you are already in Mexico and opt to add the $5 Todo Mexico Plus with Mexico Roaming add-on, you will need to connect your device to a Wi-Fi network to access your Boost account through ‘My Account’ to add the service. Once the add-on is added to your account, you will need to update your handset’s profile to receive all required programming for roaming. Follow the steps below for each device type.

Android

  1. Connect to Wi-Fi.
  2. Go to Settings > System Updates > Update Profile.
  3. Upon successful profile update the device may reboot.
  4. Go to Settings > System Updates > PRL Update.
  5. Go to Settings > Mobile Networks > Data Roaming > Roaming Network. Set to Automatic.
  6. Go to Settings > Mobile Networks > Data Roaming > International. Turn on Voice and Data.

iPhone

  1. Connect to Wi-Fi.
  2. Go to Settings > General > About.
  3. Click ‘Carrier’ to check the PRL version.
  4. Go to dialer, enter ##UPDATE# (##873283#), and click dial (green phone icon).
  5. When you see ‘Service Update Complete,’ click ‘OK.’
  6. Go to Settings > Cellular > Roaming.
  7. Enable Voice Roaming.
  8. Enable Data Roaming.

Note that it is strongly advised that you add the $5 Todo Mexico Plus with Mexico Roaming add-on to your account while you are in the US to ensure the updates reach your device properly.

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What should I do if I am in Mexico and it seems that my device is not recognizing the roaming network?

It is possible that you will need to power off your handset and then power it back on to reset the device so that it registers on the network.

If you continue to have issues with making calls, SMS or data you will need to check the device settings to ensure International Roaming is enabled.

  • Android devices: Go to Settings > Mobile Networks > Data Roaming > International. Turn on Voice and Data.
  • iPhone devices: Go to Settings > Cellular > Roaming > Enable Voice and/or Data Roaming
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What do I have to dial to call out from Mexico back to the US?

To call someone in the US while you are roaming in Mexico dial +1 (XXX) XXX-XXXX.

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How do I call a Mexico phone number with my Boost phone when I am roaming in Mexico?

Dial +52 (1) (XXX) XXX-XXXX to call someone who has a Mexico phone number while you are roaming in Mexico.

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If someone is on a Mexico-based landline or mobile phone, how do they call my Boost phone?

An individual calling from a Mexico-based landline/mobile phone can call your Boost phone by dialing 001 (XXX) XXX-XXXX, regardless if you are in Mexico or the US.

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If I am in a US/Mexico border city and I have the $5 Todo Mexico Plus with Mexico Roaming add-on, will my device pick up both the Boost and Telefonica networks?

Your phone will try to operate on the network with the best signal and in some areas very close to the border it is possible that the handset will connect to the network in Mexico while you are in the US. The device will indicate on the home screen that it is on the Movistar network if this occurs. It is advised that when you are in the US and this occurs that you modify your settings to ensure you are operating on the preferred network.

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Can I call Emergency Services in Mexico if I have the $5 Todo Mexico Plus with Mexico Roaming add-on?

Yes, as long as you have purchased the $5 Todo Mexico Plus with Mexico Roaming add-on, you can call local Mexico Emergency Services (066) while traveling in Mexico. You will receive emergency service in Spanish at your Mexico location. Emergency service calls will not incur any access fee or roaming charges.

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What happens if I use all of my Mexico Roaming data in my $5 Todo Mexico Plus with Mexico Roaming add-on?

If you use your data allotment you will no longer be able access the internet. Even if you run out of data during a visit to Mexico, you will still be able to make calls and send and receive text messages. If you would like more data, you can unsubscribe from the add-on and then re-add it to your account which will restart your data allotment.

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Is the $5 Todo Mexico Plus with Mexico Roaming add-on limited to certain devices?

Yes, the following devices support Mexico roaming:


  • Alcatel Dawn
  • Alcatel GO FLIPTM
  • Alcatel IdolTM 5S
  • Apple® iPhone® 5c
  • Apple® iPhone® 5s
  • Apple® iPhone® 6
  • Apple® iPhone® 6 Plus
  • Apple® iPhone® 6S
  • Apple® iPhone® 6S Plus
  • Apple® iPhone® 7
  • Apple® iPhone® 7 Plus
  • Apple® iPhone® 8
  • Apple® iPhone® 8 Plus
  • Apple® iPhone® SE
  • Apple® iPhone® X
  • Apple® iPhone® Xr
  • Apple® iPhone® Xs
  • Apple® iPhone® Xs max
  • Blue S1/Vivo S
  • Coolpad Illumina
  • Essential Phone
  • HTC Bolt
  • HTC Desire® 626s
  • Huawei Union
  • LG G Flex2TM
  • LG G3
  • LG G6
  • LG K30TM (CV3 Prime)
  • LG StyloTM 2
  • LG StyloTM 3
  • LG StyloTM 4
  • LG StyloTM 4+
  • LG Tribute 2TM
  • LG Tribute 5TM
  • LG Tribute DynastyM
  • LG Tribute EmpireM
  • LG TributeTM HD
  • LG Volt 2TM
  • LG X chargeTM
  • LG X powerTM
  • Moto E4
  • Moto E4 Plus
  • Moto E5 Play
  • Moto E5 Plus
  • Moto g5s
  • Moto G6 Play
  • Moto X4
  • Moto Z2 Play
  • Samsung Galaxy A6
  • Samsung Galaxy J3
  • Samsung Galaxy J3 Achieve
  • Samsung Galaxy J3 Emerge
  • Samsung Galaxy J7
  • Samsung Galaxy J7 Perx
  • Samsung Galaxy J7 Refine
  • Samsung Galaxy S4
  • Samsung Galaxy S5
  • Samsung Galaxy S6
  • Samsung Galaxy S7
  • Samsung Galaxy S8
  • Samsung Galaxy S9
  • Samsung Note 8 SE
  • Sharp AQUOS Crystal
  • ZTE BladeTM Force
  • ZTE BladeTM MAX 2s
  • ZTE MAXTM XL
  • ZTE PrestigeTM
  • ZTE PrestigeTM 2
  • ZTE Tempo
  • ZTE TempoTM X
  • ZTE Warp® 7
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    What happens if I travel outside the US or Mexico?

    When traveling outside of the US or Mexico coverage area, your wireless capabilities will be limited to Wi-Fi service only.

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    Important facts related to the $5 Todo Mexico Plus with Mexico Roaming add-on:

    • Primary usage must occur in the United States. Calls, texts or data roaming while in Mexico cannot exceed 50% of total usage or service may be terminated.
    • Mexico roaming coverage and service is not available everywhere.
    • Mexico roaming is only available on compatible LTE/GSM devices.
    • Data speeds are dependent on the Telefonica data network.