Frequently Asked Questions 

FAQs Home

K Health x Boost Mobile


We've got you covered; please wait for an enrollment link via text message from us to create an account before you download the K Health app.

(top)

What is K Health?

K Health is a leading telemedicine app, connecting you with affiliated clinicians, treating over 4 million patients. It’s your first stop to getting well, with personalized health advice and affordable clinician chats at your service, anytime, anywhere in the United States (excluding Alaska and Hawaii). K Health is available regardless of insurance and your insurance will not be charged.

It was built by doctors and medical scientists using billions of real, anonymized medical interactions. The technology connects you to reliable answers, and hundreds of US-based clinicians ready to help you from your Boost Mobile phone.

K Health is not an insurance company. The services provided by K Health are not part of a health insurance policy and do not meet any individual health mandate required by federal law.

(top)

How much does it cost?

K Health will be available for FREE to new $60 Unlimited Plus Boost Mobile customers, and for a discounted add-on service of $7.99/mo. for all other Boost Mobile service plan customers.

(top)

Is K Health available for all Boost Mobile devices?

K Health is available on both Android (7.0 or higher) and iOS (11.0 or higher) devices.

(top)

Where can I subscribe to K Health?

You can subscribe during the activation process in-store or online at boostmobile.com. If you are an existing Boost Mobile customer, you can add the monthly add-on service online via My Boost (web or app), in-store, or by phone (Boost Mobile customer service). Customer must be 18 or older to subscribe.

(top)

How does it work?

  • Activate on a Boost Mobile no contract service plan; K Health is included for FREE on the $60 Unlimited Plus plan or it can be added to any plan for $7.99/mo.
  • You will receive an enrollment link via SMS
  • Create an account via the link sent to you
  • Download the K Health app from Google Play or Apple Store
  • Log in to your account via the K Health app
  • Enter your symptoms and answer questions to explore what people like you experienced
  • Text with a clinician to get fast treatment or discuss your health concerns. Follow-up chats are always included!
  • Get prescriptions and labs ordered, if medically necessary
(top)

Is my family covered?

You and all of your children over the age of 3 are covered on one account.

  • K Health affiliated clinicians can treat adults and children (ages 3-84). Each adult can add any number of children in their family, as long as children are over 3 years old.
  • All conversations with a clinician about a child’s health (3-17) must be conducted by the child’s legal guardian.
  • An adult needs to be present during all children's virtual doctor visits.
  • K Health affiliated clinicians do not treat emancipated minors.
(top)

What conditions are treated?

K Health’s affiliated clinicians can treat you and your children for the following:

  • Cold and Flu Symptoms
  • Indigestion and Abdominal Pain
  • UTIs and Bladder Infections
  • Dental Pain
  • Headaches and Migraines
  • Allergies
  • STDs
  • Back and Neck Pain
  • Anxiety and Depression

... and hundreds of other health symptoms and medical conditions.

(top)

What conditions can't be treated?

K Health affiliated clinicians can remotely treat a wide array of patients (ages 3-84) across hundreds of conditions. The goal is to help as many patients as possible, while practicing safe and responsible medicine. There are some scenarios where K Health believes the best course of action is to refer a patient out to in-person care rather than treat them remotely. Patient health and safety is always K Health’s priority.

The following are the most common scenarios where the affiliated clinicians will NOT treat patients remotely, and will instead refer out to in-person care:

  • K Health affiliated clinicians can’t treat patients seeking ongoing care and prescriptions for some chronic conditions, particularly ones that require physical examination for safe management. In some cases, K Health affiliated clinicians may help diagnose and refill medication for these conditions, but for ongoing care they will refer out.
  • For adults these conditions include but are not limited to: hypothyroidism, diabetes, high blood pressure, cholesterol, fibromyalgia, Grave’s disease, COPD, and CHF
  • For children these conditions include: endometriosis, rheumatic disease, underlying cardiac conditions and kidney diseases
  • Notable exceptions include asthma and eczema, which they can treat
  • K Health affiliated clinicians can’t treat adults or children (under 18 years old) with pregnancy-related symptoms and conditions including (but not limited to) headaches, chest pain, shortness of breath, abdominal pain, UTIs, and/or pelvic/vaginal complaints
  • K Health affiliated clinicians CAN help to diagnose possible pregnancy and advise on next steps
  • K Health affiliated clinicians can’t treat immunocompromised patients (including active chemotherapy or immunotherapy, autoimmune diseases on chronic steroids, and HIV/AIDS with unknown recent CD4) with infectious symptoms, including but not limited to fevers and rashes
  • K Health affiliated clinicians can’t treat patients who have sustained animal bites or scratches (including venomous spiders, scorpions and snakes) or patients seeking treatment for an animal related injury
  • K Health affiliated clinicians can’t provide developmental or ADHD assessments to parents with learning concerns about their child. They will provide guidance and some resources but not treatment or medication.
  • K Health affiliated clinicians can’t treat children with sexually transmitted infections (STIs)
  • K Health affiliated clinicians can’t treat adults with certain sexually transmitted infections (STIs)
  • K Health affiliated clinicians can both test and treat chlamydia for adults
  • K Health affiliated clinicians can test but not treat gonorrhea and trichomoniasis for adults
  • K Health affiliated clinicians can not test or treat HIV or syphilis for adults
  • K Health affiliated clinicians will only treat herpes if it’s a reactivation of a previously diagnosed outbreak
  • K Health affiliated clinicians can’t treat patients seeking a well-visit or sports physical
  • K Health affiliated clinicians can’t treat patients with more severe behavioral health conditions including severe depression, suicidal ideation, bipolar disorder/mania, substance abuse, schizophrenia, obsessive compulsive disorder (OCD), eating disorders, and/or ADD/ADHD
(top)

What medications can be prescribed?

K Health affiliated doctors can prescribe most medications to treat acute and chronic needs as well as to manage some behavioral health conditions. There are several types of medications they will not prescribe—those that are considered high risk or those that require ongoing physical evaluation.

Medications K Health affiliated doctors do not prescribe include:

  • K Health affiliated doctors do not prescribe controlled substances including:
  • Weight loss medications such as phentermine
  • Stimulants for shift work disorder such as Provigil
  • Sedatives and sleep aids such as Ambien, Lunesta, promethazine (brand names include Phenergan and Promethegan)
  • Prescription pain relievers and muscle relaxers such as carisoprodol (brand names include Soma and Vanadol), Butalbital, tramadol (brand names include Ultram and Ultracet), gabapentin (brand names include Neurontin, Gralise, and Horizant), and Fioricet
  • High risk medications that require a Drug Enforcement Administration (DEA) license, or are subject to abuse such as Xanax
  • If you are unsure if a substance is controlled, here are a couple of resources to look up individual drugs: Prescriber’s Digital Reference, U.S. Dept. of Justice DEA Diversion Control Division
  • K Health affiliated doctors do not prescribe ADHD medication
  • K Health affiliated doctors do not write new prescriptions for chronic conditions
    • For adults these conditions include: hypothyroidism, diabetes, high blood pressure, cholesterol, fibromyalgia, Grave’s disease, COPD, and CHF
    • For children these conditions include: endometriosis, rheumatic disease, underlying cardiac conditions and kidney diseases
  • Notable exceptions include asthma and eczema, which K Health affiliated doctors can write new prescriptions for
  • K Health affiliated doctors can prescribe one-time refills for a number of chronic conditions. See K Helath’s refill policy below.
  • K Health affiliated doctors do not prescribe medication that requires blood work to monitor (i.e. lithium, Coumadin, carbamazepine, etc)
  • K Health affiliated doctors do not prescribe any injectable medication (except insulin and epinephrine auto injector refills)
  • K Health affiliated doctors do not prescribe birth control (without prior prescription)
(top)

What is K Health’s refill policy?

K Health affiliated doctors will provide refills whenever they deem it is safe to do so and in accordance with applicable law. In order to safely refill medication, a patient needs to either (a) meet K Health’s refill criteria outlined below, or (b) have their condition actively managed through K Health.

  • Patients are eligible for a one-time only 30-90 day refill, if refill conditions are met
  • Future refills for chronic conditions need to be fulfilled via a specialist or in-person care
  • It’s at the physician’s discretion to ultimately determine the length of a refill

Refills must meet all of the following criteria:

  • Patients can demonstrate a recent prescription, usually via a photo of the pill bottle or listing from a pharmacy. This recent prescription must be less than one year old and less than 30 days out of date
  • Patient is asymptomatic
  • Patient has been taking the requested medication and same dosage for more than 60 days
  • The refill can be used once per medication per year
  • Prescriptions refilled are limited to the medications K Health currently cover, which include common conditions, such as hypertension, high cholesterol, type II diabetes, hypothyroidism, asthma, and more

View the full list of medications that can be refilled khealth.com/medication-refills

(top)

How do I unsubscribe from the K Health add-on?

You can unsubscribe from the K Health add-on service the same via My Boost (web and app), in-store, or by phone (Boost Mobile customer service).

(top)

What about my privacy?

K Health never sells, rents, or shares your personal health information. K is both HIPAA + GDPR compliant, meaning it is both secure and private.

For additional information regarding Boost Mobile’s Privacy Policy please visit: https://www.boostmobile.com/about/legal/privacy-policy.html.

(top)

If I have additional questions about K Health, whom should I contact?

You can also find additional answers on the K Health website at khealth.com.