Frequently Asked Questions 

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Reduced Data Speed


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What is data speed reduction?

Boost plans offer varying allotments of high-speed data based on the plan. Once the plan's applicable high-speed allotment has been depleted, network data access will continue but data speeds will be slowed to 2G speeds for the remainder of the plan's billing cycle. During this time, you may experience longer load times for certain web pages and downloads as well as a degraded streaming experience from some content providers and/or applications. Your data speeds will be restored at the beginning of your next plan cycle. If you can't wait, you can restore your high-speed data by, (1) restarting your plan or (2) purchasing a Data Pack (select monthly plans only).

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What are Sprint's normal unrestricted network data speeds?

Network data speeds vary based on a combination of factors, such as location and environmental factors, coverage (network and signal strength), and device compatibility. For Sprint's 3G data network, the average downlink data speeds range between 600 and 1400 Kbps. For Sprint's LTE data network speeds range on average between 3 - 4 Mbps.

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But how can you call this unlimited when you are restricting speeds?

There is no cap on the amount of data you use, nor do we charge for any quantity of data usage above any particular amount. We are simply reducing the throughput data speeds only when a customer depletes their plan's applicable high-speed data allotment. We are still providing our customers with unlimited data access and no data overage charges, and it's likely that the vast majority of our customers won't reach their threshold, given current usage reports.

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Will it affect me?

It depends. First, keep in mind that we offer a variety of plans with different high-speed data allotments, starting at 1GB a month, up to 10GB a month. How much you need depends on your usage. To illustrate, 2.5GB of monthly data is approximately 400,000 Mobile Internet page views, about 90,000 emails (without attachments), 91 hours of streaming music or 20 hours of video clips, in a month*. Also, this data is measured only when you're using your device while on a mobile network, not when connected to a Wi-Fi connection. So pick the plan you estimate what your usage will be and if you find you need more or less data, you can always change your plan since there are no long-term contracts binding you one plan or another.

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How will I know how much data I've used?

You will receive warning notifications via text message. First, when you reach 85% of your plan's applicable high-speed data allotment. And then, once you've depleted your high-speed data. You can also view/monitor your total data usage for the month by visiting My Account at boostmobile.com.

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What happens once I've slowed?

You will continue to have data access but your data speeds will be slowed to 2G speeds for the remainder of your plan cycle. Again, if you can't wait, you can use the Restart Plan option and make your full monthly payment early to re-enable all your services immediately by visiting My Account. You can also purchase a Data Pack for an additional allotment of high-speed data.

This may result in slower webpage loads, file downloads and streaming media.** High speed data access will return at the beginning of your next monthly plan cycle. However, even if data is slowed, this will not impact or affect your ability to make phone calls or send text messages from your phone.

Please visit www.boostmobile.com for additional details and our full terms and conditions.

*Measured data usage per activity is based on an average consumption and usage. Actual bandwidth may vary by website, video and email content, or other Internet application.
**Data speeds are subject to geographic location.

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What is mobile optimized streaming?

Mobile-optimized streaming delivers a high-quality experience for mobile devices. Streaming is mobile optimized with video streams at up to 480p+ resolution and music streams at extreme quality up to 500 kbps. Streaming cloud gaming is limited at up to 2 Mbps.

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Why is Boost introducing mobile-optimized streaming for its Unlimited Unhook'd Plan?

Mobile optimized streaming:

  • Delivers a high-quality streaming experience with video streams at up to 480p+ resolution, online gaming at up to 2 Mbps and music streams at up to 500 kbps. This resolution is optimal for viewing video on a mobile phone screen and when reviewed by consumers, most felt it met or exceeded their needs.
  • Gives you high-quality data on demand - while preserving network bandwidth that most customers don't need to ensure best experience for our customers
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Why was up to 480p+ resolution chosen as a threshold for video?

480p+ resolution was chosen because it provides a high-quality video experience while also preserving as much bandwidth as possible for other users. This is considered standard definition.

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What impact will the 2Mbps streaming limit for gaming have on my play experience?

The 2Mbps streaming limit for gaming does not limit your gaming experience when you play games downloaded from your app store. The speed limit only applies when you stream games from a server through your phone. We'd recommend that whenever possible, you access your video, gaming and music over Wi-Fi so that it doesn't consume any of your high-speed data!

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If I buy a movie in HD from a content provider like iTunes, will my viewing experience be impacted?

No. When you purchase and download an HD video file or when you download over Wi-Fi, you will have an HD viewing experience. When you stream video live, your streaming experience will be optimized for your mobile device at up to 480p+ resolution.

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Will there be a change to my Unlimited Music Streaming?

No. Pandora®, iHeartRadio, Slacker, 8tracks, and Napster are all optimized at extreme quality (500kbps) so there will be no noticeable impact to your service.

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What is Quality of Service?

In the event our network resources become constrained in a specific location, customers on our single line or family unlimited data plans who exceed use of 35GB data during a single payment cycle will experience a temporary slowing of their network performance for the remainder of that payment cycle to allow other customers sufficient use of our network.

This will help to ensure all customers on our unlimited data plans are able to have an optimal experience.

Customers who are affected will return to normal network speeds when our networks are no longer constrained or if they move to a non-constrained location.

Affected customers will still be able to enjoy unlimited quantities of data without overage charges or data caps even if their usage exceeds the threshold for Boost's QoS practices. In addition, Boost may adjust periodically the applicable threshold for Boost's QoS practices. See sprint.com/networkmanagement for additional details.

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Does this apply to all plans?

No. This applies to plans that offer a full month of high-speed data.

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How will I know if I'm impacted by the Network Quality of Service policy?

We will send you a free text message notifying you that you have used 75% of the 35GB allowed so you can adjust your data usage.

In the event you reach 35GBs, we will send you a second free text message notifying you that you may experience reduced network performance for the remainder of the payment cycle during times of network congestion.