Frequently Asked Questions 

FAQs Home

Safe & Found


An all-inclusive family safety and security solution that allows you to always keep your family close and connected. We combine Family Location and Parental Controls features to help families share location info, monitor and manage your children’s access to digital content (apps, games & web) and on Apple devices, you have the ability to block calls from untrusted parties.

  • FAQs
  • Terms and Conditions
  • Privacy Policy
(top)

What is Safe & Found?

Safe & Found is a mobile safety and security application that helps protect and locate your loved ones:

  • When the app in installed on all devices, locate your family on your smartphone or the web in real time.
  • Restrict phone usage to family phone numbers and control when certain apps can be used.
  • Create safety zones for family members.
  • Be informed when family members arrive or leave the designated safety areas.
  • Check-in regularly to let others know where you are.
  • Find, ring, lock and wipe any family phone if lost or stolen.
  • Send an emergency alert with your location to all family phones.
  • Enhanced features available with the Safe & Found app installed
(top)

Do I have to install the Safe & Found app on my child’s device? What’s the difference between installing the app and not installing it?

Yes, for the Safe and Found features to be available, it must be installed on the phones you want to track.

(top)

How many devices can I have in my family?

One “Parent” and up to 4 “Child” members.

(top)

Who is eligible to use Safe & Found?

Boost prepaid customers on Android, iOS and even Wi-Fi only phones or tablets.

  • “Parent” on the plan must be a Boost customer in good standing.
  • “Family” members can be Boost customers or customers of other carriers, too, virtually anywhere in the world.

Note: “Child” members are not required to be Boost users or on the Boost network.

(top)

Which networks?

Safe & Found works on almost any carrier network as long as the app is installed.

(top)

What are the operating system requirements?

Android version 4.1 +

iOS version 9.0 +

(top)

What devices are eligible?

“Parent” device

Android phone or tablet, iOS phone or tablet, and any PC with Internet access and a browser. "Parent" device must have Internet service to find “child” phone locations from their handset. “Child” can also be found via any Internet-enabled computer with a web browser.

“Child” device

Android phone or tablet, iOS phone or tablet. All “child” phones must download the Safe & Found application. Explicit consent from the “child” phone must be confirmed before location and parental control functions are enabled. Daily Safety checks on an iOS “child" device are recommended to help provide more accurate location tracking on iOS devices. There will be continual notifications on “child” phones that Safe & Found is running.

(top)

How much does it cost?

  • $7/mo. for Boost customers.
(top)

What are the differences between the Android and iOS versions of Safe & Found?

Because of the inherent differences between the Android and iOS operating systems, Safe & Found on Android and Apple devices varies slightly.

  • Device wipe and lock, Wi-Fi availability icon, parental controls at app level, ask for permission to use app and ability to set time limits for apps are available for Android only.
  • Parents can block apps on iOS devices by age rating. Ability to block calls is available only on iOS devices.
(top)

How do I sign up?

From your Boost Android Smartphone:

  1. Click on the Safe & Found icon found in the Boost folder in the app tray (Samsung) or the device’s home screens (LG, HTC, Moto, others). If the Safe & Found icon isn’t in the app tray, download the app from the Google Play Store.
  2. Open Safe & Found.
  3. Swipe through the 3 tutorial screens.
  4. Click on Start Now.
  5. Enter your phone number, click on Continue.
  6. Accept Terms & Conditions, click on Continue.
  7. You’ll receive an SMS with a confirmation code. Enter this code into Safe & Found and click “Confirm.”
  8. You are now subscribed. You will receive an SMS with your Safe & Found password so that you can get your family set up.

From your Boost iPhone:

  1. Type in safeandfound.boostmobile.com/subscription/create in the browser on your iPhone.
  2. Enter your phone number.
  3. Accept the Terms and Conditions.
  4. Click on Subscribe.
  5. You will receive a text message with a link that describes how to complete the sign-up process.

Through the Boost customer portal:

  1. Go to Boostmobile.com.
  2. Log into your My Boost Account.
  3. Go to go to My Boost > Manage Add Ons.
  4. Select the device to which the Safe & Found subscription will be associated (only select one device), click Continue.
  5. Scroll down to Safety and Security and click on the + to open up the section.
  6. Select Safe & Found, then Continue.
  7. Accept Terms and Conditions, click on Confirm.
  8. You will receive a text message with further instructions on how to complete sign up.

Through Care, Telesales or in a retail store:

  1. When speaking with Boost Care or Telesales, or to a Rep in a Boost store, ask to have Boost Safe & Found added to your account.
  2. You will receive an SMS with links to follow to complete sign up.
(top)

How do I get to the Safe & Found customer portal?

(top)

How is the location of the phone determined?

When Safe & Found is installed on the phone being tracked, the app uses information collected from the device's GPS, Wi-Fi network and cellular network to determine the location.

(top)

How to cancel the subscription:

To stop billing, the subscription must be canceled. Uninstalling the application will not cancel your subscription and cannot be canceled from within the app. There are 3 ways to cancel the Safe & Found services:

  1. Visit the Safe & Found Customer Portal at safeandfound.boostmobile.com to cancel the Safe & Found subscription at any time.
  2. Via Boost .com:
    • Via Boost .com:
    • Go to My Boost > Manage Add Ons.
    • Select the device to which the Safe & Found subscription is associated, click Continue.
    • In “Your current services section,” uncheck Safe & Found, then Continue.
  3. Go to a Boost store or contact Boost Care to ask to have Safe & Found canceled.

Upon canceling your service, your subscription will be valid until the period you paid for is complete. No proration of services.

(top)

How to uninstall the Safe & Found application:

For iOS, uninstall as you would any application.

For Android devices, follow these steps:

  1. Open your device's Settings app.
  2. Tap “Apps & notifications.”
  3. Tap the app you want to uninstall. If you don't see it, first tap “See all apps” or “App info.”
  4. Tap “Uninstall.”
  5. A Safe & Found window will open with information about the Phone Administrator.
  6. Select "Deactivate and Uninstall."
  7. Another Safe & Found window will pop up, click on “OK.”
  8. Application is now uninstalled.

If this doesn’t work, try the following for Android devices:

Try to deactivate Safe & Found as a Device or Phone Administrator.

  • Go to Settings and use the key words to search: “device admin” or “phone admin.” Device and Phone are used interchangeably depending on the handset manufacturer.
  • Once you locate the list of apps that are phone administrators, uncheck Safe & Found.
  • Then uninstall the app by long-pressing on the app icon in the app tray and selecting uninstall.
(top)

What if I forgot my password?

On the Safe & Found customer portal (safeandfound.boostmobile.com), click on Sign In and then click on the “Forgot your password?” link.

(top)

What if I swap or upgrade my device?

Go to the Apple App Store or Google Play Store and download the Safe & Found app onto the new device. If the new device is the “parent” device, sign in with your Safe & Found username and password.

If the “child” device has been swapped or upgraded, enter the Safe & Found Account Password and you will see the device and other members of the family. Be sure not to select “Don’t ask again on this device.” Otherwise, your child will have the ability to make changes to parental controls and other settings on the device.

If you already have 5 devices in your family and need to switch out a device, delete the old profile first.

(top)

Are all phones and tablets locatable?

  • If Safe & Found is installed on the phones/tablets that are to be tracked and the devices have location turned on, the location can be identified just as long as they can connect to the Internet. To change whether a particular device is sharing its location:
    1. Open the Safe & Found app on the device you do not want located.
    2. Click on the Setting icon and turn off "Share this phone's location."
    3. If it is a "Child" phone, the Safe & Found password will need to be entered.

(top)

What if I’m having a problem locating an iOS device?

Daily safety checks on an iOS "child" device is recommended to help provide more accurate location tracking. A data connection is required to perform a location search. If GPS is off, the phone cannot be located.

Do not kill the app, that is do not double tap on the home button to bring up the task switcher and swipe it up to dismiss it.

All phones should have Wi-Fi turned on. It doesn’t need to be connected to an access point. It simply needs to be on.

Make sure Settings are properly configured. Go to Settings > Safe & Found. You may need to scroll all the way down to find Safe & Found.

  • Location should be set to “Always” for Safe & Found. The app will not work properly if set to “Never” or “While Using the App.”
  • Notifications are turned on.
  • Background App Refresh is turned on.
  • Cellular Data is turned on.

Once you check this on all the iPhones you want to locate, open up the Safe & Found app on each phone and check that the phone is correctly located on the map. Tap on family member’s icon to zoom in to their location, check if their location is accurate and “Last seen” is “Right now”. Once you do that, keep the app running in the background.

(top)

What if I’m having a problem locating an Android device?

On all the Android devices in the family, please make sure that:

  • Safe & Found should be excluded from Battery saver and battery optimizations. On some devices, this setting is also known as an Unmonitored app.
  • Location is set to “ON / High Accuracy.”
  • All phones have Wi-Fi turned on. It doesn’t need to be connected to an access point. It simply needs to be on.

Once you check this on all the Android devices, open the Safe & Found app on each phone and see if the phone you’re using is correctly located on the map. Tap on family member’s icon to zoom in to their location, check if their location is accurate and “Last seen” is “Right now.” Once you do that, keep the app running in the background.

(top)

Why are locations inaccurate/incorrect?

  • Safe & Found must be installed on the phone to be tracked.
    • Check the timestamp to see if the location is current. Make sure GPS is on.
    • For Android devices, make sure GPS is set on “high accuracy.” iOS devices don't have an additional setting; just make sure Location Services for the app are enabled.
    • Having Wi-Fi turned on can also increase precision. If location fails to update, open the app and ping someone's location. Daily safety checks on an iOS "Child" device is recommended to help provide more accurate location tracking on iOS devices.

If Safe & Found is not installed on the phone tracking will not occur. For Android devices, for both the “Parent” and “Child” device, be sure that “high accuracy” location is selected for your Location method setting.

For greater accuracy, consider installing the app on the phone to be tracked. Also, environmental conditions may impact the accuracy of location-based services.

(top)

Why can't a phone or tablet be located?

  • If Safe & Found is installed on the phone to be tracked:
    • Location services on the phone or tablet might be off.
    • The device itself may be off or the battery may be dead.
    • Please also see other location Q&As above.
  • If Safe & Found is not installed on the phone to be tracked:
    • Tracking will not occur. Consider installing the app on the phone to be tracked for improved location accuracy.
(top)

Why am I not receiving location notifications?

  • If the Safe & Found app is installed on the device being tracked, the notification area could be too large so no change in location is noted. Try adjusting the size of the safety areas. Also, notifications could be delayed due to system checks or location notifications could be turned off. Check Notification Settings on both the “Parent” and “Child” device.
  • Location notifications are not available for devices that do not have the Safe & Found app installed.
(top)

I’m getting too many notifications, or my child doesn’t need to see all the notifications. How can I reduce them or turn them off?

Notifications to "child" devices can be turned off from within the Safe & Found app on the child’s device. Open the App and go to Settings to turn on or off the notifications from all family members.

When in Safe & Found Settings on the parent’s device, you can stop/start receiving your own Safety Area notifications.

(top)

Why am I receiving notifications in error?

You may need to reset the size of your safety area if in a building where signal is not strong.

(top)

Why do notifications go out even when I'm sitting still?

  • You may need to increase the size of your notification area.
  • If you have been making updates to your phone or tablet, this might have inadvertently impacted location.
  • You may have unknowingly toggled your location on or off which can happen when going into airplane mode.
(top)

Why am I getting a notification to turn on Wi-Fi?

Wi-Fi is not required to use Safe & Found, however it can help with accuracy. If you no longer want to see these reminders, click on “Don’t show this warning again” from within the notification.

(top)

Why can't I log in?

There might be a password issue. From safeandfound.boostmobile.com on your handset select “Forgot Password” to reset. There also might be a brief product outage. Power cycle your device and attempt to log in again.

(top)

Can a “child” phone or tablet sign out of Safe & Found or delete the Safe & Found app?

Yes, but the parent's password is required. `

On Android devices, be sure to set up Parental Controls on the child device. This will prevent Safe & Found from being uninstalled on the “child” without a password. On an iOS device, a password is not required to uninstall the app and turn off location services. The parent will know that the app has been uninstalled if the device is not locatable or if you are unable to set up Parental Controls.

(top)

How do I add or remove a family member from my Safe & Found account?

To add a family member:

  • Open the Safe & Found app on the “Parent” device, click on the family icon and select “Invite a New Member.”
  • The Recommended tab will include all the devices on your Boost account or you can choose from contacts in your device Address Book or add by typing in the member’s name, email or phone number.
  • If you opt to have the app installed on the “Child” device by clicking SEND, an invite will be sent to the “Child” device with an invite code along with instructions on how to download the app. If you select NOT to install the app, no further action is required.

To remove a family member:

  • Open the Safe & Found app on the “Parent” device, click on the family icon and select “Invite a New Member.”
  • Long press the member that you’d like to remove.