Frequently Asked Questions 

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Secure Wi-Fi


What is Secure WiFi?

Secure Wi-Fi has three features that will allow you to protect and enhance your WiFi experience:

Secure: protects your data privacy when using WiFi by automatically encrypting unsecured content and ensuring your connection is safe.

Bonding: improves your experience by creating seamless handoffs and eliminating Wi-Fi dead zones. Bonding helps provide an optimal WiFi data experience, automatically and seamlessly leveraging cellular data to boost your data performance wherever you experience slow or no data over WiFi.

Optimize enhances most streaming video services for your device to reduce stalls, buffering and interruptions. Optimize will also reduce the amount of data needed to watch most streaming video services.


How does Secure work?

Secure is a service that automatically detects when you connect to a WiFi network, and when enabled, will ensure all your data traffic is encrypted helping keep your data private and protected.


How Does Bonding work?

Bonding runs transparently in the background on your device and detects when your WiFi network is slow or the signal level is too poor for sending data, and it will automatically and simultaneously leverage the cellular channel to augment the WiFi channel so your data session performs at the best possible overall speed, while remaining constant and uninterrupted.


How does Optimize Work?

Optimize is feature that works across most streaming video services to reduce video buffering, stalls and interruptions. Most streaming video optimizes to around 480P, which looks great on your device, and uses 1⁄4 to 1⁄2 of the data compared to a 1080P or higher stream. Note: Optimize runs when you are using Cellular Data, it does not run when connected to WiFi.


What is an unsecure WiFi network?

An unsecure wireless connection is one you can access with or without a password. Public networks offered in cafes, retail stores, hotels and parks are often open and poorly secured. No Wi-Fi network is 100% secure. Secure Wi-Fi can help protect your data even when you are connected to a trusted network like your home or office.


How much does it cost?

You can purchase Secure WiFi for $2.00/mo.


Is Secure WiFi available for all Boost Mobile devices?

Secure WiFi is available on both Android (5.0 or higher) and iOS (10.0 or higher) devices.


Where can I subscribe to Secure WiFi?

You can subscribe during the activation process in-store or online at If you are an existing customer, you can add the monthly subscription online via My Account (web and smartphone), in store, or by phone (Boost Customer Service).

Additional options:

Android Phones: Open the pre-installed Secure WiFi app on your device. Once you open the app, you activate by purchasing a monthly subscription or you can download via PlayStore Secure WiFi on Google Play

iOS Phones: Download via the App Store Secure WiFi on the App Store


Does Secure WiFi encrypt traffic that is already encrypted?

Secure Wi-Fi does not VPN Tunnel already encrypted and protected data traffic to a VPN server. Encrypted data is already secure and double encryption and tunneling it to a VPN server can create app/service-related issues with services like banking and streaming video apps . This approach also has a lower device processor impact and runs more efficiently while consuming less battery.


Why am I unable to access the Internet on some public WiFi networks?

This may occur for several reasons:

  • Many public WiFi networks require you to login first before allowing Internet access. You can do this by opening a browser. Make sure you have completed the login process specific to the public WiFi network you are trying to access.
  • You could have a poor WiFi signal. Move to an area where the signal strength is stronger.
  • Internet access could be impaired due to high WiFi network congestion caused by too many users.

Why does my phone automatically connect to a WiFi network?

Your phone may be automatically connecting to WiFi networks that use the same name as a network, or is a network that you have connected to previously (e.g., Starbucks, CableWiFi, Boingo, etc.).


Does Secure WiFi run all the time?

Yes. Secure WiFi monitors your network activity, so it can automatically detect when you connect to a WiFi network and protect your WiFi sessions when needed.


Does Secure WiFi affect my battery?

Secure WiFi has minimal battery impact.


Does the Secure WiFi service slow down my network connection?

There may be a slight reduction in WiFi speed due to the encryption used to protect your data.


Are there any U.S. or international location restrictions when using Secure WiFi?

No. Secure WiFi can be used anywhere you access a WiFi network.


How can I tell if the app is working?

The app will run in the background and you are able to see it is running in the notifications area at the top of your device. You will also see occasional notifications when status changes in the app and as you connect and Disconnect to WiFi.

  • On iOS, you will see the [VPN] text shown in the status bar.
  • On Android, you will see a Symbol that looks like a Key in the status bar.

Each feature can be turned on/off individually. Bonding and Secure operate while you are connected to WiFi and Optimize operates while you are connected to cellular.


How can I make sure I have the latest version?


How can I troubleshoot or report an issue?

  • Report an issue with Secure WiFi by tapping the More info and then tapping ‘Report problem’.
  • Please check all FAQ’s before submitting an issue.
  • When reporting a problem please be as specific as you can.
  • Please submit only Secure WiFi application specific issues.

While I am connected to WiFi, will I still be secure?

Yes, while on WiFi, as long as the Secure feature is enabled, your traffic is automatically encrypted, providing you the security you have come to expect without compromising your personal and sensitive data.


General known issues with a VPN and data encryption

A few known VPN issues:

  • Some direct WiFi services, like connecting to a printer, TV or security camera may not work when a VPN is active.
  • Some games, especially those that do direct player matches, will not work with a VPN. This is mainly due to the fact these games are not using encrypted data connections.

To temporarily disable the Secure WiFi VPN and use these apps and services follow the simple steps below

  1. Open the Secure WiFi app then tap on the Enable toggle switch in the upper right of the app to Disable.
  2. Connect to the printer and complete the task.
  3. Open the Secure WiFi app then tap on the Disabled toggle switch in the upper right of the app to Enable.

Will Bonding affect my internet access or how my device connects to WiFi?

WiFi Bonding will not change the way your WiFi network itself operates. Your device and operating system control the WiFi connections. Bonding will enhance the way your device behaves on WiFi by automatically detecting when there are problems with the WiFi connection. If you have a poor WiFi signal or if the WiFi is too congested, it will simultaneously leverage cellular to boost your overall data performance. This also helps with the “driveway problem,” where being at the edge of the WiFi may be unusable and it will make this transition seamless as you continue browsing or try using an application that requires immediate data while in a “dead zone.”


How do I turn off Secure WiFi App notifications?

Go into your phone settings and select:

iOS: Settings>Notifications>Secure WiFi>Turn off notifications

Android: Settings>Notifications>Secure WiFi>Turn off notifications


How do I unsubscribe from Secure WiFi?

You can unsubscribe from the Secure WiFi via My Account (web and smartphone), in store, or by phone (Boost customer service).

Additional Option both Android and iOS:

  1. Open the Boost Secure WiFi app
  2. Tap “Manage Subscription”
  3. Tap “Unsubscribe”.

Note: Secure WiFi service will be available until the end of your current billing cycle. Charges will discontinue on the following bill cycle.


Having trouble subscribing or receiving an error?

This could be caused by insufficient funds or if there is Advanced Payment on your account.

Make sure you have the latest version of Secure Wi-Fi installed:

Android: Secure WiFi on Google Play

iOS: Secure WiFi on the App Store

Advanced Payment FAQs:

Please contact Boost Mobile Care for support for Advance Payment or any account related issues: