Frequently Asked Questions 

FAQs Home

TIDAL Boost


Effective 6/1/21, Boost Mobile will no longer be offering TIDAL music streaming services.

As part of the transition of your current TIDAL service from Boost Mobile to TIDAL, current subscribers are being offered a 30-day free trial. Enrollment in the trial will allow you to migrate your TIDAL account, receive 30-days free and set up payment information without interrupting the service and ensuring continuity of your membership. The 30-day free Trial enrollment window ends on 7/31/21.

(top)

When will my TIDAL streaming membership end?

  1. 6-month TIDAL HiFi trial users: If you are currently on a 6-month TIDAL trial, your membership will automatically end on 6/1/21. You can then enroll in a 30-day trial to continue streaming free for 30 days.
  2. TIDAL HiFi or Premium users: Your membership will automatically end during your next billing cycle in June. You can then enroll in a 30-day trial to continue streaming free for 30 days.
(top)

When and how can I enroll in the 30-day free trial?

  1. 6-month TIDAL HiFi trial users: Once your membership ends on 6/1/21, you will receive an email with a link (http://offer.tidal.com/campaigns/608079d014c030669a3a58b3) to enroll in the 30-day free trial. Note that you need a TIDAL username and password for us to send you the link to enroll in the 30-day trial.
  2. TIDAL HiFi or Premium users: Once your membership ends during your next billing cycle in June, you will receive an email with a link (http://offer.tidal.com/campaigns/608079d014c030669a3a58b3) to enroll in the 30-day free trial. Note that you need a TIDAL username and password for us to send you the link to enroll in the 30-day trial.
(top)

I do not have a TIDAL username and password. How do I create a TIDAL username and password with my current account?

  1. In the TIDAL app on your phone, go to My Collection and tap the Settings button (Gear) on the top right of the screen.
  2. Tap ‘Set Username” and Password.’
  3. Follow the instructions to create your user name and password.
(top)

I forgot if I created a TIDAL username and password. How do I check?

  1. In the TIDAL app on your phone, go to My Collection and tap the Settings button (Gear) on the top right of the screen.
  2. Tap on the name at the top of the screen (it should have a name and the name of the subscription).
  3. If this is empty or numerical, or there is no email there, then you DO NOT have a username and password; if you see your email address, then you have a username.
(top)

I forgot my password. How do I reset it?

Follow the instructions to reset your password here.

(top)

Will I be able to keep my current TIDAL account, playlists, and saved content?

Yes. However, you will need to register for the 30-day free trial with your TIDAL username and password.

If you do not currently have a TIDAL username and password, you will need to create them on your existing account if you want to keep your playlists and saved content.

(top)

Can I continue to use TIDAL services on my Boost mobile phone?

Yes, Boost Mobile customers who have subscribed to either the 6-month TIDAL HiFi trial or the TIDAL HiFi or Premium services are eligible for the new 30-day free trial after their current streaming membership ends. Follow the instructions above to create a username and password to ensure you receive the email with a link (http://offer.tidal.com/campaigns/608079d014c030669a3a58b3) to the 30-day free trial once your current membership ends. The 30-day free Trial enrollment window ends on 7/31/21.

(top)

How does this affect my Boost monthly invoice payment?

After 6/1/21, your TIDAL service will no longer be part of your monthly charges on your Boost account. After you have enrolled in the 30-day free trial and your trial ends, your monthly charges will be on your TIDAL account.

(top)

Will my TIDAL subscription still renew automatically every month?

Yes, your subscription is automatically renewed and charged on a monthly basis. Once you enroll in the 30-day free trial with TIDAL, you will establish payment directly with them via the “Complete your order” enrollment section. You can cancel at any time up until the day before renewal and you can turn off auto renewal at any time.

(top)

How do I cancel my TIDAL Premium or TIDAL HiFi subscription with Boost?

Prior to enrolling in the 30-day free trial, you can unsubscribe from any TIDAL add-on the same way as for any other add-on: via My Account (web and smartphone), in store, or by phone (Boost customer service).

After you enroll in the 30-day free trial, you can easily cancel your account anytime by following the instructions here.