Frequently Asked Questions 

FAQs Home

Web Guard / Adult Content Filter FAQs


(top)

What is Web Guard?

Web Guard is a free service for Boost customers that you can use to help restrict adult content from being seen or accessed by family members under 18 years old. Web Guard isn't foolproof and shouldn't be a substitute for taking steps to monitor access to content.

(top)

When does Web Guard block?

  • Web Guard prevents access to restricted web content only when your device is connected to the cellular network.
  • To enable Web Guard, follow the steps below.
(top)

What’s not blocked?

  • Any browsing over WiFi
  • User-generated content such as email, text messages, instant messaging (IM)
  • Accessing content via any mobile application other than a web browser
  • Web Guard is not available on all devices and may not work at certain times or in certain locations
(top)

Which categories does Web Guard block?

  • Adult Themes - Sites that are adult in nature and are not defined in other rating categories.
  • Child Abuse Content (CAC)/Internet Watch Foundation. Sites that contain child sexual abuse content. For more info, see the Internet Watch Foundation.
  • Hacking - Discussing ways to bypass the security of websites, software, and computers.
  • Illegal Downloads - Providing the ability to download software or other materials, serial numbers, key generators, and tools for bypassing software protection in violation of copyright agreements. Torrents are classified as Peer File Transfer.
  • Malware - websites and other servers that host malicious software, drive-by downloads/exploits, mobile threats and more.
  • Nudity - Sites that provide images or representations of nudity.
  • Phishing Attacks - Fraudulent websites that aim to trick users into handing over personal or financial information
  • Pornography - Anything relating to pornography, including mild depiction, soft pornography or hard-core pornography.
  • Safe Search - Helps keep adult and potentially offensive content out of search results—including image searches and web searches. Safe Search is enabled automatically for Google, YouTube, and Bing.
  • Sexuality - Sites that provide information, images or implications of bondage, sadism, masochism, fetish, beating, body piercing or self-mutilation. This category is not intended for LGBT-related sites that do not fall under the aforementioned criteria.
  • Tasteless - Sites that contain information on such subjects as mutilation, torture, horror, or the grotesque. Includes Pro-Anorexia and Pro-Suicide related sites.
  • Weapons - Sites about weapons, commercial and otherwise.
  • Command and Control Callbacks - Prevent compromised devices from communicating with hackers' command and control servers through any application, protocol or port and help identify potentially infected machines on your network.
  • Adware - Sites that distribute applications that display advertisements without the user's knowledge or choice. It does NOT include sites that serve to advertise.
  • Lingerie / Bikini - Sites displaying or dedicated to lingerie/bikini that could be considered adult-only.
  • Illegal Activities - Promoting crime, such as stealing, fraud, illegally accessing telephone networks; computer viruses; terrorism, bombs, and anarchy; websites depicting murder and suicide as well as explaining ways to commit them.
  • German Youth Protection - Content deemed harmful to minors. This category helps prevent viewing of youth-endangering content in Germany. Block pages for this category will include German text. This list is not controlled by Umbrella and is created to be controlled by the BPjM (Federal Review Board for Media Harmful to Minors) to be compliant with German Law. For more information, see http://www.bundespruefstelle.de/bpjm/Service/english.html.
  • Gambling - Sites that offer gambling or information about gambling.
  • Alcohol - Sites about alcohol use, commercial and otherwise.
  • Dating - Sites for meeting other people.
(top)

How do I add or remove Web Guard?

The Primary Account Holder can enable or disable Web Guard in the Call Settings section of My Boost (web only), or in-store.

From the MyBoost app

  1. Open the app and log in as prompted
  2. Tap Account > Visit “My Account” website (under the Links to the Web section)
  3. Sign in to My Boost as prompted
  4. Scroll down to My Device and tap Call Settings
  5. To add Web Guard, toggle “Remove Adult Content (Web Guard)” on (to the right)
  6. If you have multiple lines on your account, select the line you want to make changes to
  7. To remove Web Guard, toggle “Remove Adult Content (Web Guard)” off (to the left)

From MyBoost.com (web browser)

  1. Go to boostmobile.com and click My Boost to log in to your account
  2. Scroll down to My Device and click Call Settings
  3. Toggle “Remove Adult Content” on (to the right)
  4. If you have multiple lines on your account, select the line you want to make changes to
  5. To remove Web Guard, toggle “Remove Adult Content (Web Guard)” off (to the left)
(top)

Why am I getting an Access Denied error?

If you see this when trying to open certain web pages, Web Guard might be active on your line. Contact the Primary Account Holder to check the Web Guard settings.