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Troubleshoot charging issues


This article helps troubleshoot charging issues on your Android phone.

You may have charging issues if your phone:

  • Doesn't charge
  • Charges slowly

Try each of these steps if your phone has charging issues. (Note: These are general tips for all Boost Mobile phones. For device-specific troubleshooting steps, visit our Device Support section and select your phone.)


Verify that your phone, charging port, and battery contacts are not damaged.

  1. Carefully inspect your phone to be sure it's not overheating, swollen or damaged.
  2. Carefully inspect your phone's charging port and remove any debris.

Caution: If your phone is damaged, do not complete the remaining steps below.


Verify that your charger is working.

Note: You risk severe damage to your phone if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers from www.boostmobile.com.

  1. Connect your phone to your charger.
  2. From within Boost Zone, swipe to the left to open Device Diagnostics.
  3. Tap Battery Status.
  4. Verify that the battery status is Charging.

Verify that your phone is running the most recent software.

In Boost Zone, swipe to the left to open Device Diagnostics.

  1. Tap System Updates.
  2. Tap Device Software.
  3. Tap Check for update.
    • If an update is available, follow the prompts to install.

Safely remove your SD card

Below are links to instructions for our most popular phones. If you don’t see your phone listed here, please visit our Device Support Page and select your phone.

LG Samsung ZTE HTC Alcatel
LG G Stylo LG Tribute 5 LG Volt 2 LG Tribute 2 Samsung Galaxy Prevail 2 Samsung Galaxy J3 (2016) ZTE Prestige ZTE Speed ZTE Warp Elite HTC Desire 510 HTC Desire 626s ALCATEL ONETOUCH Conquest ALCATEL ONETOUCH Elevate

Perform a soft reset.

A soft reset restarts your phone and does not erase any of your content or data.

Below are links to instructions for our most popular phones. If you don’t see your phone listed here, please visit our Device Support Page and select your phone.

LG Samsung ZTE HTC Alcatel
LG G Stylo LG Tribute 5 LG Volt 2 LG Tribute 2 Samsung Galaxy Prevail 2 Samsung Galaxy J3 (2016) ZTE Prestige ZTE Speed ZTE Warp Elite HTC Desire 510 HTC Desire 626s ALCATEL ONETOUCH Conquest ALCATEL ONETOUCH Elevate

Dial 233
To get your account balance, and next payment date

Dial 233
To make a direct payment by phone using a CC/DC or a Re-Boost PIN.

Dial 611
To access Care Services. If you have an Android device, it will link you directly to Boost Mobile Zone.

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