This article helps you troubleshoot low internal memory issues on your Android phone.
You may have low internal memory issues if your phone is:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step. (Note: These are general tips for all Boost Mobile phones. For device-specific troubleshooting steps, visit our Device Support section and select your phone.)
Low memory issues can arise when you have too many applications on your Android phone or when you need to clear your application cache.
Verify you have available memory using Boost Zone.
The Boost Zone application can help identify the cause of low memory issues.
Refer to Total Available Storage in the Overview section to determine if your phone has low memory
Uninstall unused applications.
It’s recommended that you uninstall unused applications when possible. It helps free up internal memory and can improve device performance.
Note: Your phone comes with some pre-installed applications that you can't uninstall.
Clear application cache.
Each application has a cache of temporary files that may be taking up memory.
Try clearing the application cache from your larger applications to free up space and then continue to clear the cache on the rest of your apps.
You may not be able to clear the cache for every application.
Rarely, an application may not function as expected afterward.
Be sure you clear only the application cache and not the application data.
Perform a soft reset.
A soft reset deletes any temporary files and can potentially free up internal memory
To get your account balance, and next payment date
To make a direct payment by phone using a CC/DC or a Re-Boost PIN.
To access Care Services. If you have an Android device, it will link you directly to Boost Mobile Zone.