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Troubleshoot issues related to internal memory


This article helps you troubleshoot low internal memory issues on your Android phone.

You may have low internal memory issues if your phone is:

  • Displaying low memory error messages
  • Unable to install applications
  • Freezing or unresponsive

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step. (Note: These are general tips for all Boost Mobile phones. For device-specific troubleshooting steps, visit our Device Support section and select your phone.)

Low memory issues can arise when you have too many applications on your Android phone or when you need to clear your application cache.


Verify you have available memory using Boost Zone.

The Boost Zone application can help identify the cause of low memory issues.

  • Launch the Boost Zone app.
  • Swipe to the left to open Device Diagnostics.
  • Tap Storage.

Refer to Total Available Storage in the Overview section to determine if your phone has low memory


Uninstall unused applications.

It’s recommended that you uninstall unused applications when possible. It helps free up internal memory and can improve device performance.

Note: Your phone comes with some pre-installed applications that you can't uninstall.


Clear application cache.

Each application has a cache of temporary files that may be taking up memory.

Try clearing the application cache from your larger applications to free up space and then continue to clear the cache on the rest of your apps.

You may not be able to clear the cache for every application.

Rarely, an application may not function as expected afterward.

Be sure you clear only the application cache and not the application data.

  1. If you clear the application data, you remove your personal settings and info such as login information and high scores.
  2. If you clear the application cache, you don't remove your personal settings or information.
  3. From the home screen, tap the All Apps icon.
  4. Scroll to and tap Settings.
  5. Scroll to and tap Apps.
  6. Swipe to the All tab.
  7. Scroll to and tap the preferred application.
  8. Tap Clear cache.

Perform a soft reset.

A soft reset deletes any temporary files and can potentially free up internal memory

  1. Turn your phone off.
  2. Remove the battery. After 10 seconds, reinsert the battery.
  3. Turn your phone back on.

Dial 233
To get your account balance, and next payment date

Dial 233
To make a direct payment by phone using a CC/DC or a Re-Boost PIN.

Dial 611
To access Care Services. If you have an Android device, it will link you directly to Boost Mobile Zone.

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