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If you’re looking to leave the Family Plan, call Boost Mobile Customer Care at 833-50-BOOST (833-502-6678) to move to your own account.
With your upgraded account tools, you’ll notice some changes in how you manage your account. All numbers will still be on one account under one account holder and we’re working to make management as easy as possible.
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Family Plan | New Multi-Line Plan |
Billing and Payments |
Each line has an individual billing account |
Only one billing account that covers every line on the account |
Multiple account balances and payment methods to keep track of |
A single account balance and a single place to manage all your payment methods |
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The primary account holder is responsible for paying the bill for the plan. Secondary account holders are responsible for one-time charges
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The main account owner manages billing and payment for the plan, including any extras |
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Device Promotions |
Device financing may be available for each line |
You can purchase your device outright and not worry about monthly payments |
Leaving the Family Plan |
Lines can leave and port without letting the rest of the plan know |
Lines can only be removed from a multi-line account with the port information from the main account owner |
Subscriber Data & Permissions |
Each phone number has unique account information you need to keep track of |
One set of login information to remember to access the account information |
Notifications |
Notifications may be sent to lines on the account |
Notifications are sent to the main account holder |
Add a Line |
The primary account owner can add a line to the family plan |
Only the main account owner can add a line to the plan |
Customer |
Any account holder can call in for customer support |
Any line can call care for support as long as they have the security PIN |
Account Merging | Primary account owner can add a line to the family plan | All lines need to be added when the account is set up |
Change Plan | Each line can make plan changes and could result in splits from the family plan | Main account owner can make plan changes for all lines |
Need More Help?
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Call 833-50-BOOST (833-502-6678)
Mon-Fri: 4am - 8pm PST
Sat-Sun: 4am - 7pm PST