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Network Management

What is Quality of Service (QoS)?

Boost’s QoS helps protect against the possibility of unlimited data plan customers using high volumes of data that may occupy an unreasonable share of network resources. Customers who exceed 35GB of 5G/4G data during a single payment cycle may experience a temporary slowing of their network performance during the remainder of the billing cycle.

What does data speed reduction mean?

When you deplete your plan’s applicable 5G/4G data allotment, we will reduce the throughput data to 512 kbps for the remainder of your plan’s billing cycle. During this time, you may experience longer load times for certain web pages and downloads as well as a slower streaming experience from some content providers and/or applications. However, any speed changes will not impact or affect your ability to make phone calls or send text messages from your phone. Your data speeds will be restored at the beginning of your next plan cycle. If you can't wait, you can restore your 5G/4G data by purchasing a supplemental Data Pack.

How can I manage my data usage so my data speeds are not reduced?

Connecting to your home or public Wi-Fi whenever available will not draw from your plan data and will extend your plan's allotted data.

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