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Visual Voicemail

Click here to learn how to transfer your voicemail messages to the updated app.

What is Visual Voicemail?

Visual Voicemail is an application on your phone that helps you manage voicemail messages. Visual Voicemail lets you:

See and listen to voicemail messages in any order.
Save and delete voicemails.
Reply to voicemails via a text or call with the click of a button.

How much does Visual Voicemail cost?

Visual Voicemail is free.

How do I set up Visual Voicemail?

The first time you’re using Visual Voicemail, you’ll set up your voicemail by tapping the Personalize button that appears when you open the app. Follow the instructions to set up your greeting and password.

You can set up or change them at any time by tapping the three lines in the upper left corner of the app, tapping Settings then Preferences and the option you want.

Android

If you’ve never used Visual Voicemail, download the Boost Visual Voicemail app from the Google Play Store. Open the app and follow the on-screen instructions to complete your setup.

If you currently have Visual Voicemail on your Android phone, open the Visual Voicemail app on your phone. You’ll receive an in-app notification with a link to upgrade to the latest version.

Note: the messages you had in your Inbox will move to the Archive folder in the new version.

You must set up voicemail within 60 days of activation. If you haven't set it up within the first 60 days, please chat with us or call 833-50-BOOST (833-502-6678) for help completing your initial setup.

iPhone

To set up Visual Voicemail on your iPhone, open your phone app . Press the Voicemail icon and select Set Up Now. You’ll be prompted to create a voicemail password and to choose a greeting.

What should I do if I have trouble personalizing my voicemail?

If you call in to personalize your preferences and get a fast-busy or other error message, please chat with us or call Boost Mobile Customer Care by dialing 611 from your Boost Mobile phone or calling us at 833-50-BOOST (833-502-6678).

Is Visual Voicemail available on all phones?

Visual Voicemail can only be used with any Android phone running Android 8.0 or higher.

How do I disable Visual Voicemail?

Visual Voicemail can be disabled if you don’t want to use it.

Go to your phone Settings and scroll to your Apps section. Find the Visual Voicemail app in your app list and tap on it. Tap Disable and the app will no longer store messages and will be removed from your app menu. The app will remain on your device and you can re-enable it any time.

Once disabled, you will have to use your traditional voicemail to access your messages.

How do I delete Visual Voicemail messages?

Press and hold a message to select it. You can select additional messages to delete them at the same time. Tap the trash can icon to delete the selected messages.

If you’re listening to the message, tap the Delete icon to delete the message. You’ll get a popup confirming that you want to delete the message. Click OK to permanently delete the message.

How do I change my voicemail greeting?

Open the Visual Voicemail app and tap the three lines in the upper left to open the menu. Tap Settings. Tap Preferences. Click Manage Greetings to call your voicemail menu. Enter your password to access your voicemail.

After logging in to your voicemail box:

Press 4 to access the Personal Options menu.
Press 1 to change your personal greeting. You can select a standard greeting that uses your phone number or recorded name to advise callers you’re unavailable or record a personal greeting.
Press 2 to record an extended absence greeting. This allows you to record a personalized greeting for callers to hear while you’re away for an extended time and may not be able to answer calls.
Press 3 to record your name for use in one of the standard greetings.

What if I forget my voicemail password?

Changing or resetting your password does not delete your messages, greetings, or settings.

Open the phone keypad on your device and then press and hold the 1 key to access voicemail.
Use your current password to access the voicemail menu.
- Press 4 to change your personal options.
- Press 2 to change administrative options.
- Press 1 to establish or change the password.
- Enter a new 7 to 14-digit password and press #.

If you forget your password or your password is not working, please chat with us or call 833-50-BOOST (833-502-6678).

Is Voicemail available in Spanish?

Yes, Visual Voicemail is available in Spanish. If your phone language setting is set to Spanish, you’ll see the Visual Voicemail interface and its prompts in Spanish.

How can I find what app version I have?

Select the three lines in the upper left corner and tap Settings then About Voicemail.

How do I transfer my voicemail messages to the updated app?

Follow these steps to transfer your saved / archived Visual Voicemail 10.x messages, so they're available when transitioning to the Visual Voicemail 11.x application.

Step 1. Connect your phone to a PC using a USB cable.

Step 2. Open Windows File Explorer Folder and locate your phone.

Note: If you do not see your phone in Windows File Explorer, go to Settings/Connected devices/USB Preferences on your phone, and change the USB connection type to File transfer. (The settings path and option names may differ by device type.)

Step 3. In Windows File Explorer, go to [phone name]\Internal shared storage.

Note: The path to Internal shared storage may differ by device type.

Step 4. Copy the smvvm folder on the phone to a local folder on the PC.

If you'd like to place these voicemails onto the device at this moment, please proceed to step 5.

If you'd like to keep them on your computer, the process is complete.

Step 5. In Windows File Explorer, go to [phone name]\Internal shared storage\Android\data\com.dish.vvm.

Note: If the com.dish.vvm folder doesn't exist, launch the Visual Voicemail 11.x app. This action will create the [phone name]\Internal shared storage\Android\data\com.dish.vvm folder.

Step 6. Open the Visual Voicemail 11.x app on your phone and move all messages from the Archive and Custom folders to the Inbox. (Any messages you do not move to the Inbox will be overwritten when you perform Step 8.)

Step 7. Force-close (or swipe away) the Visual Voicemail app on your phone, by selecting the three lines in the bottom left, and then swiping away the app to close it.

Step 8. In Windows File Explorer, copy the smvvm folder on the PC (see step 4) to the phone's [phone name]\Internal shared storage\Android\data\com.dish.vvm folder.

Note: If you see a message asking "Do you want to copy <file name> to your device?", check the Do this for all files box, and then click Yes.

Note: If you see a message about overwriting or replacing existing files, select the option that allows the action to occur.

Step 9. Relaunch the Visual Voicemail 11.x app. You should now see your messages from Visual Voicemail 10.x in the Archive folder.

Note: Visual Voicemail 11.x has a Cloud Backup feature that helps keep your voicemails safe and makes it easier to transfer them to a new phone. See Visual Voicemail Help for instructions on enabling Cloud Backup.

What if I have other questions about Visual Voicemail?

You can access help within the app by selecting the three lines in the upper left corner of your app and taping Settings then Help.

If you have other questions about Visual Voicemail, please chat with us or call 833-50-BOOST (833-502-6678). You can also dial 611 from your Boost Mobile phone.