GENERAL AND PAYMENT –SPECIFIC TERMS & CONDITIONS; RECURRING CHARGE AUTHORIZATION
The following "Recurring Terms & Conditions" apply to all Auto Re-BoostSM Payment Options. Two "Payment-Specific Terms & Conditions" follow these Recurring Terms & Conditions and govern the two individual Payment Options offered under Auto Re-BoostSM: (i) Low Balance, and (ii) Monthly. Only one of the two Payment-Specific Terms & Conditions will apply to you, depending on which Auto Re-Boost? Payment Option you selected when you enrolled in Auto Re-BoostSM.
Recurring Terms and Conditions
(Applicable to ALL Auto Re-BoostSM Subscribers)
General Payment Information
A valid major credit card, debit card or electronic check (a "Registered Payment Method") must be registered and on file with Boost Mobile® at all times to take advantage of automatic payments. Only one (1) card may be registered for any Boost™ telephone number. If a payment is returned for any reason, you will not be able to use a credit/debit card or PayPal until your account is in good standing. If you need to change or update your payment information, please either call Boost™ Customer Care (dial 611 from your Boost™ handset) or access "My Account".
You will be automatically billed for the recurring payments corresponding to your Auto Re-BoostSM Payment Option as set forth under the applicable Payment-Specific Terms & Conditions below until you affirmatively unenroll from the Auto Re-BoostSM service in accordance with the section below entitled "Unenroll". These recurring charges and all other charges to your account are nonrefundable. Boost Mobile® will send a text message notification to your Boost™ handset indicating whether the attempt to charge your Registered Payment Method was successful and, if so, how much was charged and when the charge was made. Boost Mobile® will not charge you for these text messages. If you provided Boost Mobile® with an email address, the same notification will be sent to that address. These notifications will be your only notices of payment. By law, you also have the right to receive notice 10 days prior to any transfer that varies in amount from the previous transfer or from the amount set forth in the cover letter accompanying this document; however, by enrolling in the Auto Re-BoostSM service, you elect to receive such notice only when a transfer differs from the previous transfer by more than $10.00.
Adding Funds Manually
You can manually add funds using your Registered Payment Method on file either by accessing the "Add Funds" tab under "My Account" or by calling Boost™ Customer Care (dial 233 from your Boost™ handset). You can also add funds at any authorized Boost Mobile® replenishment location.
To unenroll from the Auto Re-BoostSM service, you must affirmatively unenroll either by calling Boost™ Customer Care (dial 611 from your Boost™ handset) or by checking the appropriate "Unenroll" box under "My Account". Cancellation will become effective immediately. You understand that by unenrolling you will be terminating not just your selected Payment Option, you will be terminating your Auto Re-BoostSM service entirely. Switching to a new Payment Option will require you to re-enroll in the Auto Re-BoostSM service. However, unenrolling will not cancel the Registered Payment Method you have on file.
Questions and Errors
If you have questions about any electronic transfer, or if you believe there is an error regarding a transfer set forth in the text message and/or email referred to in the section above entitled "Billing; Notifications", please call us as soon as possible (dial 611 from your Boost™ handset) or write us at Boost Mobile, P.O. Box 54988, Irvine, CA 92618. You are not liable for unauthorized electronic transfers, or for Boost Mobile's® failure to properly make or stop certain transfers as required; however, we must hear from you regarding the suspected problem or error no later than 60 days after we send the applicable text message and/or email on which the problem or error appears. Your complaint or question should include the following information:
If you tell us of your complaint or question over the phone, we may require that you follow up by sending us the relevant information in writing within 10 business days.
Within 10 business days after your call or our receipt of your written statement containing the information described above, we will attempt to determine whether an error has occurred and if it has, we will promptly correct the error. However, we may require up to 45 days to investigate the matter (90 days for new accounts or point-of-sale or foreign transactions), and if we do, we will temporarily credit the disputed amount to your account within 10 business days (20 business days for new accounts) so that you will have the use of the money or airtime during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.
We will inform you of the results of our investigation within three business days after completion. If we determine that there was no error, we will send you a written explanation. If we determine there was an error, we will promptly credit the appropriate airtime or dollar amount to your account. You may ask for copies of the documents that we used in our investigation.
Billing Frequency and Amount; Payment Failure and Account Interruption
If you selected the Monthly Auto Re-BoostSM Payment Option when you enrolled in Auto Re-BoostSM, the following Payment-Specific Terms and Conditions and Recurring Charge Authorization apply to you:
You will be automatically billed for your monthly recurring charge and applicable add-ons, plus any applicable taxes, until you affirmatively unenroll from the Auto Re-BoostSM service or until service interruption. If you were already paying Boost Mobile® automatically and without interruption on a monthly basis pursuant to another Auto Re-BoostSM Payment Option at the time you selected this Payment Option, you will continue to be automatically billed on your existing monthly payment anniversary date. Otherwise, your first charge will occur on the date you selected this Payment Option and subsequent charges will occur automatically on each monthly anniversary date thereafter (assuming a successful first charge). If we are unable to charge your registered payment method to make your Monthly Auto Re-Boost Payment, your service will be interrupted. You will be required to manually add enough funds to your account to have your service restored, and upon restoration, your monthly payment anniversary date will then be based upon your date of restoration.
If you selected the Low Balance Auto Re-BoostSM Payment Option when you enrolled in Auto Re-BoostSM, the following Payment-Specific Terms and Conditions and Recurring Charge Authorization apply to you:
You will be automatically billed for the fixed dollar amount selected by you at the time of the enrollment, plus any applicable taxes, every time your account balance reaches $5.00 or less until you affirmatively unenroll from the Auto Re-BoostSM service or until service interruption. You understand that this billing feature may result in multiple charges to your account per month. If we are unable to charge your registered payment method to make your Low-Balance Auto Re-Boost payment, your service will be interrupted upon reaching a zero balance. In addition, if you don't recharge your account within 90 days of your last recharge, you will lose all unused funds and your service will be interrupted.