A: Boost Mobile will reimburse customers for the remaining value on their smartphone installment plan balances (and/or early termination fee) with their previous wireless carrier, up to $500 (per qualifying line).

A: Absolutely not. A Boost Mobile rebate form can be submitted as soon as you’ve moved your current number and activated your line with Boost Mobile. A current bill (in good standing and dated as early as 1 calendar month of switch date, or up to 60 days from switch date) will be accepted if the bill upload includes the balance owed on the smartphone (or early termination fee) and additional eligibility requirements are met.

A: Service or other non-device related charges are not included in the value customers can receive.

A: The timing depends on the completion of the redemption process and whether you’ve submitted the correct information. After you’ve activated and submitted your rebate, it can take up to 14 days to receive a virtual Prepaid Mastercard.

A: Please wait 14 days until contacting Boost about the status of your prepaid card. Also, please ensure you’ve checked your email’s spam folder, too. If you need to contact Boost, please call us at 83350BOOST.

A: Customers have 60 days from transferring their number and activating their new line to fill out the redemption form and upload eligible proof of their remaining smartphone installment balance on their current device.

A: If the number you transferred to Boost Mobile is cancelled within 12 months of activation, or any other eligibility requirements are invalidated, then Boost Mobile will charge back the full value of the issued prepaid card on your final wireless bill. If additional lines are active on the account, the charge back will occur on the next bill cycle. Once the charge has been added to a wireless account, it cannot be removed.