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Best sellers at Boost 6420 Denton Hwy
Featured reviews at Boost 6420 Denton Hwy
Ben Alvarez
Kamish (not sure about spelling) solved our problem, finally! I spent hours over the course of a week with customer support trying to figure out why the phone SIM card would not sync to the network. Kamish was able to do an “upgrade” in the system ($27) with our existing phone and with a new SIM card. Took about 30 minutes. This all occurred due to using an eSIM card for international travel and swapping back to using the physical SIM. I would highly suggest if you travel abroad, just buy a burner phone with data and voice in that country. Also, the customer support team needs more training and they need to have reference numbers for the call. I’m surprised that all they have are internal notes about the call but no follow up emails. That’s not good. I had to call every time and get the same procedures. Check the IMEI, ICCID, updated iOS, reset network settings. At least billing department sent me a ticket number when I requested refund for the eSIM cards that provided no coverage in Costa Rica. For now I’m satisfied with the outcome. But overall, Boost won’t have me as a customer for much longer.
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Sarah Osborn
My husband and I prefer this Boost Mobile store for help. The guy here is always helpful, honest and positive.
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