Kudos to Acasia for resetting my phone and reducing my anxiety. I REALLY appreciated that you took the initiative to trouble shoot the issue and fix it. Nothing worse being (California) 1900 miles from home with a frozen phone and not able to access it. I WAS disappointed that your co worker initially looked at it and was like wha not much I can do about and went about her business on her phone. I hope that you can share your AWESOME, knowledge with her. I hope that you enjoyed lunch on me. That's the least I could do. Thank you , Thank you