I give Meeka and this store a 5 star review but the company as a whole and their corporate rep is a big fat 0! Here is my story I am a traveling nurse who had to go see my patient upon arrival I learned their phones where off for nonpayment but they had receipts the payment had been made. Although it was made in store in Sparta the receipt said Texas! We went to the store and the owner was no help not offering refund and we called customer care which directed us back to the store said owner had to reprocess payment. The owner again refused so we went to Grand Rapids! Meeka right away was friendly understanding and professional total opposite of what we encountered at Sparta store. She contacted her corporate rep who took some time to get back to her, it left my clients without service another night a patient on oxygen no phones in the home working. I called Plainfield store Saturday and Meeka had some answers from her corporate rep. Unfortunately it was not beneficial for anyone but boost. They wanted my clients to go back to Sparta store for refund then make new payment over the phone or at another store. The problem we now are left with is it is Sunday my clients are on a fixed income and do not have another 100 in the bank so they have to wait for the money to be refunded before they can pay again. Tomorrow is a holiday and banks are closed 4 days have went by and at least 5 will go by maybe more. Meeka did ask for a credit to get account on but it was denied. I’m not sure why a credit is being denied if the client paid it’s not their fault the company put them in this situation and they are refusing to make it right! This is digesting business practices on corporate level shame on them! Thank you Meeka for being professional and understanding, you are what true Customer service is about and if I where you I would consider working for a company who cares about their customers…..if they don’t care about the customers do you think they really care about their hourly employees?

Meeka is very kind and understanding. She asked what our needs and wants where and found options that fit. Helped set up new device and invited me back if I needed any help understanding any features on my device. Great service reminds me of what Customer service use to be!