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WiFi Calling

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What is WiFi Calling?

WiFi Calling lets you make and receive calls over a WiFi network instead of using the Boost Mobile cellular network. You can use WiFi Calling when you’re in a place your cellular network service is weak or unavailable and you have access to WiFi.

Does WiFi Calling use my data?

No, WiFi Calling doesn’t use your data.

How much does WiFi Calling cost?

WiFi Calling is a free feature and built into most newer smartphones.

How do I turn on WiFi Calling?

iPhone

1. Connect your iPhone to a WiFi network. WiFi calling will only work when connected to wifi.

2. Make sure your iPhone is running the latest version of iOS. To check for updates, go to Settings > General > Software Update and install any available updates.

3. Enable WiFi Calling by going to Settings > Phone.

4. Tap WiFi Calling.

5. On the Wi-Calling screen, switch the toggle to enable WiFi Calling and tap Enable.

6. After enabling WiFi Calling, you may be asked to provide your emergency address. You cannot use a PO Box. This allows emergency services to locate you if you dial emergency numbers (e.g., 911) through WiFi Calling. Follow the prompts to add your address.

Note: The menu options may be different depending on the iOS version. For more information visit Apple Support.

Android

1. Connect your Android phone to a WiFi network. WiFi calling will only work when connected to WiFi.

2. Make sure your Android phone is updated. To check for updates, go to Settings > System > System updates and install any available updates.

3. Open the Phone or Dialer App.

4. Tap  Menu (three dots or three lines) or Settings (gear icon).

5. Tap Call, Call settings, Calling accounts, or WiFi Calling.

Note: If you use 2 SIMs on your phone, you'll need to select the line you want to enable WiFi Calling.

6. Tap the WiFi Calling toggle to turn it on.

7. After enabling WiFi Calling, you may be asked to provide your emergency address. You cannot use a PO Box. This allows emergency services to locate you if you dial emergency numbers (e.g., 911) through WiFi Calling. Follow the prompts to add your address.

The menu options can be different depending on the Android version, phone model, and manufacture. For more information visit Samsung Support, TCL Support, Nokia Support, or Motorola Support.

Can I use WiFi calling to make international calls or when traveling internationally?

Yes, you can. Make sure you stay connected to a strong WiFi connection for the duration of your call.

Why can’t I use WiFi calling in my location?

WiFi Calling is only available when you’re connected to a WiFi network. If you move out of range of your connected network, you won’t be able to use WiFi Calling without connecting to another WiFi network.

Why do I need to set up an address to use WiFi Calling?

The FCC requires Boost Mobile to support 911 calls and collect a registered location to enable WiFi Calling. This address determines how your 911 call is routed. It’s provided to emergency services if you’re unable to report your physical location and used if you call 911 using WiFi Calling in an area or location where cellular service isn’t available.

When will 911 calls use my registered address?

When you're using WiFi Calling, 911 calls always try cellular service first, even when your device is in Airplane Mode or cellular service is off. If cellular service isn't available and you've set up WiFi Calling, the 911 call routes using the registered address.