Frequently Asked Questions 

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AutoPay


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Why should I AutoPaySM?

It's the easiest way to make sure your account stays on and active. Register a credit or debit card to automatically make a payment according to the type of plan you're on.

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What is AutoPaySM and how do I set it up?

AutoPay allows you to register a credit card or debit card with Boost Mobile®, which can be used to automatically make a payment according to the type of plan you’re on. 

Per Day Plans:
You can enroll in Low Balance AutoPay which allows you to select a preferred AutoPay amount (between $10-$99) that will be automatically charged to your credit/debit card and added to your account when your balance drops to $5 or below. This way you won't have to manually add money to keep your service active.

Per Month Plans:
You can enroll in Monthly AutoPay which allows your monthly payment amount to be automatically debited on your monthly payment date from your credit/debit card that is registered with Boost®.

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Can I change or cancel AutoPaySM?

Of course. Some changes, however, will require that you re-enroll in AutoPay.

  • If you're on a per minute or per day plan, you can change your Low Balance AutoPay payment amount or unsubscribe from Auto-Re-Boost. However, you will be required to re-enroll in AutoPay if you change your default payment amount.
  • If you're on a per month plan, you can unsubscribe from Monthly AutoPay, but you can't change the payment amount. The payment amount is automatically determined based on your monthly payment amount/plan,plus any additional add-on services you have on your account.
  • You can change or update your credit or debit card information anytime, but you will be required to re-enroll in AutoPay.

Login to My Account.

  1. From the Dashboard, click on Support.
  2. Click on Payment Settings.
  3. Click on Remove Card.
  4. A popup will appear to confirm the request.  Click on Confirm.
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How can I monitor my AutoPaySM transactions?

You can keep track of your successful payments and account balance by accessing the 'Account Activities' page within My Account.

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Why did my AutoPaySM payment fail?

If your AutoPay payment failed, it could be for a number of reasons. Many payments fail due to changes in credit card addresses or expiration dates or if a new card number was issued by the bank, etc. Check with your bank to resolve any of these possible issues or call #ADD (#233), from your Boost® phone.

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I am enrolled in AutoPaySM, how can I add extra money to cover additional costs such as ringtones?

Because you enrolled in AutoPay, your credit card or debit card is on file and Boost Mobile® will automatically make a payment according to your plan. However, you can also add additional money, at anytime, by making one time payments. Dial #ADD (#233) from your Boost Mobile phone or go to My Account to add more money to your account.

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Can I set the amount for AutoPaySM

You can set the amount if you are on a per minute or per day plan. You can enroll in Low Balance AutoPay, which allows you to select a preferred AutoPay amount (between $10-$99) that will be automatically charged to your credit/debit card and added to your account when your balance drops to $5 or below.