FAQ

How much is a Boost Mobile plan?

Plans range from $25 to $60, with plan features available to meet the individual needs of our customers. Visit boostmobile.com/plans or your local Boost Mobile store for details on all current plans and offers.

How and where can I pay my Boost Mobile bill?

Your monthly bill can be paid in store, in the Boost Mobile app, or by calling Customer Care at (833) 502-6678. or In addition, we can set up AutoPay in store or on boostmobile.com.

How can I check my billing due date?

We can help you check your billing date in store or you can view your bill's due date in the Boost Mobile app.

How do I update my AutoPay payment method if it didn't go through?

You can update AutoPay via boostmobile.com or the Boost Mobile app. Step-by-step instructions can be found HERE.

Does Boost Mobile offer device financing?

Yes! Boost Mobile does provide device financing options. Please visit a Pay Later-enabled store or boostmobile.com for more details and to see if you qualify!

I have questions about my bill and charges. Who can I speak to for an explanation or to look into options to lower my bill?

We'd be more than happy to answer any billing questions you have by visiting a store or calling Boost Customer Care at (833) 502-6678.

How do I check if a specific device is in stock at a specific store? Does Boost Mobile do in-store pickup?

The best way to see if the store carries a specific device is to call the store directly. If the store is enabled for Pay Later Device Financing, qualified customers can order a device via that process and have it shipped to their home address.

What is Boost Mobile's return policy?

Boost offers a 30-Day Worry-Free Guarantee. For full return policy details, please visit our Return Policy.

How can I check if I'm eligible for an upgrade?

You can check your upgrade eligibility and process an upgrade by tapping View Details → Shop Phones in the Boost Mobile app. You can also visit any Boost Mobile store for all upgrade eligibility and promotional details.

How do I switch to a new device I have or bought on my existing Boost Mobile line?

We can help you switch to a new device on an existing line by visiting a store or calling Boost Customer Care at (833) 502-6678.

How do I know if my phone will work in a specific country? What plan or Add-On do I need to use my phone outside of the U.S.?

Boost Mobile has flexible options and plans in approved countries. For more details on these options, please visit our Global Roaming support page. Approved countries for Global Roaming can be found here.

What plans allow for International Calling and which countries can I call from the US?

Boost has flexible options and plans for Global Talk & Text to approved countries. For more details on these options, please visit our Global Talk & Text support page.

How do I change my existing Boost Mobile phone number?

We can help you change to a new number on an existing line by visiting a store or calling Boost Customer Care at (833) 502-6678.

I received a special offer via email/text and want to learn if I qualify and more details about the deal.

Text messages include a link that you can follow for more details on offer eligibility. Email offers will highlight offer details, however you can visit help.boostmobile.com for more information.

How do I file an insurance claim? What does Boost Mobile insurance cover?

You can file a claim by visiting https://myphoneguardian.com/boostmobile/ or by calling (844) 834-5583. Claims should be filed by the primary account holder. All details of what is covered can be found in our Boost Protect support page.

Who can help me with technical device or network support questions?

Please visit our Troubleshooting support page to answer commonly asked device and network support questions. If you need more help, please visit a local store or call Boost Customer Care at (833) 502-6678.