Frequently Asked Questions 

FAQs Home

iPhone Support


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Where can I purchase an iPhone from Boost Mobile?

iPhone is sold at www.boostmobile.com and select Boost Mobile stores. Click here to find a store near you.

iPhone 6s Plus, iPhone 6s, iPhone 6 Plus, iPhone 6, and iPhone 5c, on Boost Mobile will not be available in Sprint or Apple stores.

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What plans are available with iPhone?

iPhone 6s Plus, iPhone 6s, iPhone 6 Plus, iPhone 6, and iPhone 5c are available on any of our monthly or daily plans.

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Where can I access support materials such as user guides and technical specifications?

User guides are available by device on our Device Support page.
You may also access the following support information directly from Apple.

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Is Apple Care+ available for Boost Mobile?

Yes, Apple Care+ is available for iPhone on Boost Mobile. AppleCare+ for iPhone extends your repair coverage and technical support to two years from the original purchase date of your iPhone. And it adds coverage for up to two incidents of accidental damage from handling, each subject to a service fee ($79 for iPhone 6 or earlier models, $99 for iPhone 6s and iPhone 6s Plus) plus applicable tax.1

Features

  • One stop for technical support
  • Direct access to Apple experts
  • Mail-in or carry-in repairs
  • Express Replacement Service
  • Hardware coverage for your iPhone, battery, and included earphones and accessories
  • Coverage for up to two incidents of accidental damage from handling, each subject to a service fee ($79 for iPhone 6 or earlier models, $99 for iPhone 6s and iPhone 6s Plus) plus applicable tax.1
  • Software support for iOS, iCloud, and Apple-branded iPhone apps
  • Connecting to wireless networks

AppleCare+ benefits are in addition to any legal rights provided by consumer protection laws in your jurisdiction. Purchase of the plan is not required to purchase the iPhone. AppleCare+ is subject to acceptance of the Terms and Conditions. For complete details, see terms at www.apple.com/legal/sales-support/applecare/applecareplus/.

The company obligated under AppleCare+ in the United States is AppleCare Service Company, Inc., an Arizona corporation and wholly owned subsidiary of Apple Inc., doing business in Texas as Apple CSC Inc.

1Service coverage is available only for the iPhone and its original included accessories that are defective in materials or workmanship or for batteries that retain less than 80 percent of their original capacity. The replacement equipment that Apple provides as part of the repair or replacement service may be new or equivalent to new in both performance and reliability.

Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.

Service coverage may be subject to certain restrictions.

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How do I purchase AppleCare+?

You can buy AppleCare+ at an Apple Retail store within 30 days of activation. Check this site to find an Apple Retail store near you: http://www.apple.com/retail/storelist/.