Frequently Asked Questions 

FAQs Home



How do I set up my voicemail?

You must be on your Boost Mobile phone to set up your voicemail.

  • Press and hold the '1' key on your phone
  • Follow the instructions to establish your voicemail service and personalize your greeting
  • Set your password to be a number that you can easily remember.  Please write it down. If you need to reset your password, it can be done here.

Can I change or reset my voicemail password?

You can reset your own voicemail password from My Account by clicking here.


How do I send calls directly to my voicemail?

To send an incoming call to voicemail, press the red key (the 'end call' key) on your phone.  Some phones will display an option to send to voicemail as well.  If this appears, highlight that option and press 'OK.'


How do I check my voicemail from another phone?

  1. Call your phone number from another phone
  2. When you hear the greeting press the '*' key
  3. You will be prompted to enter your password, and then press '#.' 
  4. You will now be in voicemail.

What if I forget my voicemail password?

You can reset your own voicemail password from My Account by clicking here.


Can I get my voicemail in Spanish?

Please call Boost customer care for assistance.


Is there a way to make my phone vibrate when someone leaves me a message?

Yes. You have the option of making your phone ring, vibrate or remain silent when someone leaves you a message.

This option will vary by phones. It is best to set your phone to vibrate using the external up and down volume keys.


Do I have to enter my password every time I check my voicemail?

You can choose to not enter your password each time you retrieve your messages by pressing '1' when the system asks you if you wish to skip passcode.


Why am I hearing Spanish when I try to get my voicemail?

Your language preference may have been changed to Spanish. To change back to English complete the following steps:

  1. Call your voicemail box and enter your password
  2. Press '4' to Access Personal Options
  3. Press '4' to Modify Personal Preferences
  4. Press '9' for Language Settings
  5. Press '1' to change between English or Spanish

What are the short cut keys for my voicemail box?

Press '1' to hear time/date
Press '2'  to reply
Press '4' to replay
Press '7' to erase      
Press '9' to save
Press '0' to hear all options
Press '#' to skip


How do I ensure my voicemail account is secure?

Boost Mobile places a high priority on protecting the personal information of customers.

Customers must establish a password when setting up their voicemail account and recommends that customers continue to use their password. Passwords offer the best protection from unauthorized access.

If establishing a password option on the voicemail prompt is skipped, your voicemail account may be vulnerable to unauthorized access.

For more information on protecting voicemail, refer to the following CTIA – The Wireless Association publication: How to Protect Your Voice Mail from Being Hacked


When I have received a message that my voicemail has been upgraded what do I need to do?

For your own security and protection you must re-record your greeting and change your password. Your old voicemail messages will be available for up to 30 days from the date your message was received. To listen to any saved voicemail messages on the old voicemail system access your voicemail and enter 00. Please set up your new voicemail account and keep your account secure.