Welcome Virgin Mobile USA Customers

Welcome to the Boost Mobile Family!

1. Once you receive notification that your account has been successfully transferred, you can access your account on Boost Mobile.

Download the my boost app or visit boostmobile.com/myaccount
Your login is the first four digits of your six-digit Virgin Mobile PIN*
Change your password & log in
Provide your method of payment
You’re all set!
- *If you forgot your Virgin Mobile PIN, you can retrieve it by dialing 233 or Calling Boost Customer Care at *611 or 888-Boost4U

2. How to make a Boost Mobile payment:

By phone
Dial #233 to pay with credit, debit or Re-Boost® card.
If you’re redeeming a Re-Boost® card, you can find your PIN on back of the card.
Online
You can pay with debit, credit or Re-Boost® card.
You may also pay with a previously purchased Sprint refill card.
In person
Find a Boost Mobile store near you
AutoPay
If you’re set up on AutoPay, you’re already good to go. Your service has not been interrupted.

Have more questions?
If you have more questions after the transfer, please call Boost Mobile Customer Care at 888-266-7848 or 888-BOOST4U.

With Boost You Always Get

Want more info? Visit our FAQs ›

Frequently Asked Questions

: The Virgin Mobile USA service will be discontinued, and we are happy to announce that most of the existing Virgin Mobile customers will be transferred to our sister brand, Boost Mobile beginning in February.

Customers will be notified throughout the month of January and early February about the decision to discontinue Virgin Mobile USA service plans. The actual migration date will be the customer’s Monthly Payment date after receiving a notification.

In most cases, existing Virgin Mobile account will be transferred to, a comparable or better Boost Mobile service plan at no extra cost.

Customers will keep their phone number and device, and monthly payment date will remain the same as long as the customer continues on time payments until the transfer to Boost Mobile is complete.
: We appreciate your loyalty. To ensure that we offer the best service to our customers, we regularly examine our plans. At this time a decision to discontinue the Virgin Mobile USA service has been made. As we are committed to providing you with great service, we will transfer your account to our sister brand Boost Mobile.
: At this time, paying for your service through your PayPal account will not be supported on your new Boost Mobile account and therefore, Paypal will be removed as a registered payment method 4-5 days prior to your migration date Customers enrolled on a payment method or AutoPay with PayPal accounts will need to re-establish payment options and re-enroll in Autopay using a major credit/debit card.

Autopay option using a major credit/debit card prior to transition in order to avoid service interruption.

If your account is impacted by either of these payment methods, we will notify you with instructions for how to make changes prior to transfer date in order to avoid service interruption.

Please note the Texas LIDA credits will no longer be issued following transfer to Boost Mobile.
: You will still need to make a payment at a minimum every 90 days in order to keep your account in active status. What will be different is that you’ll no longer have the 45/90 Day Balance Expiration Date Top Up option. Boost Mobile does not offer this Auto Top Up option.

You’ll need to change the Auto Top Up option on your account before 2/2/20 to avoid service interruption by logging into your account on VirginMobileUSA.com.

Your available Top Up options are:

Enroll in Low Balance Auto Re-boost for funds to be added whenever your account balance drops below $5 automatically , which will automatically be for the fixed dollar amount selected and authorized by you at the time of enrollment.

Make manual payments online or in-store with a major credit card or debit card.

Note that with either option, a minimum of one payment every 90 days on your account is necessary in order to maintain active status
: Yes! You will keep your phone number if you continue to keep your Virgin Mobile account active until the transfer to Boost Mobile
: In most instances, you will keep the same phone and phone number, and you will be transferred to a comparable service plan at no extra cost to you. In fact, since Boost Mobile accounts have taxes and fees included, customers will end up paying less than you do now on similar plans. The charge you pay consists of both a charge for service and a charge for applicable taxes and fees. We are certain you will enjoy being part of the Boost Mobile family. For additional Boost Mobile benefits click here.
: If you make no changes to your account or plan, your payment date is not expected to change when we transferred you to Boost Mobile

Recurring monthly plan payments are due on your payment date, which is based on the day when you purchased, restarted, switched or activated your plan.
: In most cases, existing add-on packs will transfer to Boost Mobile and will be available with Boost Mobile plans Exceptions are as follows:

Messaging Pack add-ons will not transfer to Boost Mobile, and will not be offered as an add-on in the future with your new Boost Mobile plan.

Minute Pack add-ons will continue to be offered with Boost Mobile plans but will no longer be stackable. Customer can only add one Minute Pack add-on to their account at a time.
: Yes! If you are enrolled in the VIP program at the time of the transition, you will continue to be enrolled in the program after your transition to Boost.

If you are not currently enrolled in the VIP Program, unfortunately we are no longer accepting new enrollments and you will not be able to enroll in this Program after transitioning to Boost.

All Boost plans include

Browse Unlimited Plans ›

: $25/mo Unlimited. Limited Offer. Unlimited Data, Talk & Text + 30GB of 5G/4G Data. For new customers only: port-in or non-port. Taxes and fees extra; however, some customers who activate service in-store may receive Boost’s tax-inclusive plans. Customer responsible for monthly pymt. & its add-ons. Customers who do not enroll in AutoPay pay $35/month. Includes 50 domestic voice roaming minutes (sel. devices). Int’l. services extra. Data Terms: Customers who use more than 30GB of data during a billing cycle on a line will have speeds reduced. Data Speed: 5G service requires a 5G capable device. 5G not available in all areas. Bring Your Own Phone (BYOP): Avail for select devices for activation on the Boost Mobile Network. Requires Boost Mobile service plan. By purchasing, installing or activating a Boost Mobile SIM card, you agree to abide by Boost Mobile’s Terms and Conditions. Network experience may vary & other services/features, including MMS & some pre-installed applications, may not function, or be avail. with Boost Mobile service. Phones must be compatible and unlocked domestically by your current carrier before switching. Lost/stolen phones are not accepted. Avail for in-store dealer activations only. Account holder responsible for monthly pymt. for all lines & its add-ons.

Shipping Disclaimer: Orders placed after 12PM local destination time will not be processed and shipped until the following business day (Mon-Fri excluding Holidays). Shipments going to AK and HI will be shipped Two-Day service regardless of selected shipping method.

Free SIM Card Offer

Data Plans ($10 and $25): Data access ends after allotted data usage. Unlimited Plans ($50): Unlimited customers who use more than 35GB of data during a billing cycle, will have speeds reduced. All Plans: Includes 50 domestic voice roaming minutes (sel. devices). Int’l. svcs. extra. Not all plans can be combined with other offers. Family Plan: Up to 5 lines/acct. Primary responsible for monthly pymt. for all lines & its add-ons. Secondary lines pay their one-time/add-on purchases. Mobile Hotspot, VPN & P2P Limits: Plans include Mobile Hotspot, usage draws from high-speed data allotment, except 12GB on $50 plan and ends after usage. See boostmobile.com/networkmanagement for details. Payments: Total plan price includes services, taxes & fees. Pymt. due on monthly pymt. date or acct. will be suspended. Sufficient funds must be added within 60 days of suspension or acct. will expire & acct. balance will be forfeited. BYOD: Avail. for select devices for activation on the Boost Mobile network. Requires Boost Mobile service plan. Unlimited services are on-network only. By purchasing, installing or activating card, you agree to abide by Boost Mobile’s terms & conditions. Network experience may vary & other services/features, including MMS & some pre-installed applications, may not function or be avail. with Boost Mobile service. Phones must be compatible and unlocked domestically by your current carrier before switching. Lost/stolen phones not accepted. Taxes and fees extra; however, some customers who activate service in-store may receive Boost’s tax-inclusive plans.

Unlimited Services: Unlimited customers who use more than 35GB of data during a billing cycle, will have speeds reduced. See boostmobile.com/networkmanagement for details. Includes 50 domestic voice roaming minutes (sel. devices). Int’l. svcs. extra. Unlimited svcs. are on-network only. Payments: Total plan price includes services, taxes & fees. Pymt. due on monthly pymt. date or acct. will be suspended. Sufficient funds must be added within 120 days of suspension or acct. will expire & acct. balance will be forfeited. Family Plan: Up to 5 lines/acct. Primary responsible for monthly pymt. for all lines & its add-ons. Secondary lines pay their one-time/add-on purchases. Mobile Hotspot, VPN & P2P Limits: 12GB on $50 plan and 30GB on $60 plan, and ends after usage.

Data Plan: Data access ends after allotted data usage.

All Plans: Includes 50 domestic voice roaming minutes (sel. devices). Int’l. svcs. extra. Not all plans can be combined with other offers.

Unlimited Services: Unlimited customers who use more than 35GB of data during a billing cycle, will have speeds reduced. See boostmobile.com/networkmanagement for details. Includes 50 domestic voice roaming minutes (sel. devices). Int’l. svcs. extra. Unlimited svcs. are on-network only.

Payments: Taxes and fees extra; however, some customers who activate service in-store may receive Boost’s tax-inclusive plans. Pymt. due on monthly pymt. date or acct. will be suspended. Sufficient funds must be added within 120 days of suspension or acct. will expire & acct. balance will be forfeited.

Family Plan: Up to 5 lines/acct. Primary responsible for monthly pymt. for all lines & its add-ons. Secondary lines pay their one-time/add-on purchases.

Mobile Hotspot, VPN & P2P Limits: Data plans include Mobile Hotspot, usage draws from high-speed data allotment. See boostmobile.com/networkmanagement for details. 12GB on $50 plan and 30GB on $60 plan, and ends after usage.

Streaming: Video streams up to 480p resolution, music up to 500kbps, gaming up to 2 Mbps for Data plans and the $50 plan, HD video streams up to 1080p, music up to 1.5 Mbps, gaming up to 8 Mbps. Req. HD-capable device for the $60 plan.

Other terms: No annual svc. contracts. Offers/coverage not avail. everywhere or for all phones/networks. All prices, offers, fees, and features subject to change. Prohibited network use rules & other restrictions apply. See boostmobile.com or store for details. © 2023 Boost Worldwide, Inc. All rights reserved.

Welcome

Virgin Mobile USA Customers!

Welcome to the Boost Mobile Family!

Need a new phone?

With Boost You Always Get

Frequently Asked Questions

All Boost plans include

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