Frequently Asked Questions 

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Warranty Policy


What does the 90 day limited warranty cover?

The warranty applies in the event: (i) Covered Device experiences mechanical and/or electrical failure within ninety (90) days from your date of purchase; and (ii) you report your claim within 90 days of activation, regardless of when the defect or malfunction arises. Boost, via Brightstar Device Protection, will replace your device with another pre-owned, remanufactured or refurbished device of like kind and quality. The replacement device may be a different brand, model, and/or color and contain non-original manufacturer parts. The warranty does NOT cover lost or stolen devices, devices having normal wear and tear, or devices that have been damaged by accident or abuse.


How do I know if my phone is eligible?

The 90 day limited warranty is available with all renewed devices.


How do I file a claim?

Visit My Phone Guardian 24 hours a day, 7 days a week to file a claim with Brightstar Device Protection. You may also call 1-855-975-9540 from 6AM - 11PM CST, 7 days a week.


How does the claims process work?

Upon acceptance of your warranty claim, you will receive instructions regarding how to return your device. You may be required to furnish proof of purchase or other information or documentation when making a warranty claim under this limited warranty. Upon receipt of your covered device with all applicable documentation and/or information and inspection and validation of your warranty claim, in the event your warranty claim is approved, Boost or its authorized representative will replace your covered device in accordance with this limited warranty. In the event the covered device is deemed ineligible for a warranty claim, your covered device will be returned to you and no replacement device will be issued.


What if I have a problem with my phone? Is it covered by the warranty?

Warranty policies vary by manufacturer. Please click here for more information.