Frequently Asked Questions 

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Free Incoming Calls/SMS if past due


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How long will I be able to receive free incoming calls if I’ve missed my payment?

You will have 60 days from the date your last payment was due to receive this benefit. During those 60 day’s you will be able to receive incoming calls and text messages but you will not be able to make any outgoing calls (except 911/611 calls) or send any text message, and you will not be able to use any data during this time. This is our way of keeping you connected until you can pay your monthly charge. Once service is restored, your monthly payment date will change to one day prior to the date that service was restored (e.g., if your service is restored on February 15th, your monthly payment date will be reset to March 14th). Restoring service at the end of or on the first of the month (i.e., 30th, 31st or 1st) will result in varied payment dates contingent on the last calendar day of the month.

You have 60 days to resume service by paying your monthly payment in full or your account will be cancelled and you will lose all funds in your account balance and your phone number. During this time we will send you a few free text messages to notify you that your payment is due.

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What happens if I miss my monthly payment?

We’ve got your back here! If you miss a payment, we will allow you to receive free domestic calls and SMS (text messages) for 60 days from your last payment due date. Your account cannot be cancelled and you must have paid for at least one month of service in order to receive the free calls and texts. Until you pay for your service, you will not be able to make any outbound calls, texts or use data services. (Learn more here). Your outbound service will be interrupted until you add enough money to your account to cover your monthly payment amount. Once service is restored, your monthly payment date will change to one day prior to the date that service was restored (e.g., if your service is restored on February 15th, your monthly payment date will be reset to March 14th). Restoring service at the end of or on the first of the month (i.e., 30th, 31st or 1st) will result in varied payment dates contingent on the last calendar day of the month.

You have 60 days to resume service by paying your monthly payment in full or your account will be cancelled and you will lose all funds in your account balance and your phone number.

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Can I still make 911 calls during this time?

Yes!

You can also call 611, which is Boost Mobile Customer care to help you make your payment and restore your service or you can pay here.

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Does this service apply to all Boost Rate plans?

It applies to monthly rate plans only. To take advantage of this benefit, and many others included in our current monthly rate plans, check out our current offers here.