Frequently Asked Questions 

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Plan Restart


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What is the Plan Restart option?

The Plan Restart option allows you to restart your monthly plan and your plan's recurring add-on services before the end of your current month of service. This option is useful when you have consumed all of your plan’s data allotment. By restarting your plan early, you will be required to pay your total monthly payment amount and you will be assigned a new monthly payment date. Restarting your plan allows you the benefit of resetting any service that has been depleted or throttled prior to the end of your monthly payment date.

Note: A Plan Restart will also cause you to lose any unused service allotments remaining in your current month (i.e., minutes, data, etc.)

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Do I have to pay the total monthly payment amount to restart my plan?

Yes, to restart your plan, the total payment amount (cost of plan and add-ons, if any) must be paid in order to reset all of your monthly services and add-ons that are not paid independent of your monthly plan. Restarting your plan will change your payment date.

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If I have data or international minutes left from my current month, will they roll over to my next month when I restart my plan?

No. If a plan restart is selected then any remaining allotment of services from the current month will not carry over into the next month.

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Which Boost Mobile plans can be restarted?

The Plan Restart option is available for any current Boost Mobile monthly service plan.

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How do I use the Plan Restart option?

If you are near the end of your plan’s data allotment, you can restart your plan by visiting My Account.

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When I restart my plan, when will it be effective?

When you restart your plan, the plan’s refreshed data allocation will be effective immediately.

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If I have an advance payment on my account, can I restart my plan?

Yes, you can restart your plan if you have an advance payment on your account. You will need to agree to cancel the advance payment when prompted in order to restart the plan. Your account balance will also need to have sufficient funds in order to restart the plan.

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If I have a future dated plan change on my account, can I restart my plan?

Yes, you can restart your plan, however you will first need to cancel any future dated plan changes when prompted. When you restart your plan, you will also be restarting any add-ons or bolt-ons that are on your account.